Hard Rock Hotel Ibiza

We had a great night here. The pool and beach facilities were wonderful, and it was easy to get taxis around the island. The checkin process and area could have been improved and was a bit of a zoo for the 20 minutes we were waiting to check in. There were people everywhere waiting to check into or out of their rooms, which doesn’t really set an initial impression that you’re checking into a hotel that justifies its nightly rate. Overall however, would not hesitate to stay here again.

This was one of the worst hotel experiences I had while traveling. I am in Ibiza for work sourcing hotels. My husband decided to join me last minute. When I originally booked the hotel, I was the only one listed on the reservation. When we arrived, they said it would be extra for him. I asked how much and the front desk girl could not give me a direct response. She pushed VERY hard for a room upgrade. She told me the cost to add him to the reservation was the same as paying for a room upgrade. This made no sense to me. I asked for a breakdown of the costs for 2 people vs 1 and she couldn’t show me anything. She put in a number on a calculator but couldn’t explain why the cost was higher. We had NOTHING included in the reservation but a room. The bed size in my original reservation was fine for 2 of us. This seems like a complete scam. I did a search for 2 people on an alternative date and the price did not change much for 2 people vs 1. There was no way Hard Rock can justify this. We stayed at Ushuaia the night prior and they did not charge me for my husband showing up last minute so the fact that Hard Rock tried to say it was “city tax” causing the huge price increase is a lie. I will never stay at a Hard Rock hotel again after this. The “upgrade” was horrible. And at 11am the next morning, Housekeeping repeatedly knocked on our door and woke us up asking when/if we were leaving. Checkout was at 12pm. LEAVE US ALONE until then.

Freezing time of year apparently. Nothing is open the gift shop is open 11/5 and the gym closes at 8 meanwhile the sun doesn’t go down until 9:30. The purpose of a resort is so you never have to leave not jump through hoops to use your amenities. The place is nice and good location but the staff and premises is on permanent sleep mode. Don’t expect to have urgency in anything. Stay away from the Taxie criminals and just use Uber. The staff will try to encourage you to use taxies but all your trips will be twice as expensive.

Great weekend stay - Staff throughout were amazing, but a big shout out to Bruno on the front desk for welcoming us and setting our stay up... Then coincidently he was on duty when we requested a late checkout as our flights werent until 8pm and he was super helpful, professional and made it drama free... Food was good, breakfast excellent, swim up room was fantastic... Just wish we had more time, so we didnt get chance to laze down on the beach as we stayed two days and based ourselves around pool... BUt the beach bar looked fantastic too...

Amazing experience this is my second stay at a Hard Rock hotel and it was just as good as the first. I highly recommend it if you travel to Ibiza.

Friendly and the staff were very proactive. Second time going and was not disappointed! Child friendly and close to everything which is good for when taxis are tricky to find

Everything was perfect! You get a wrist band to open the door, order food, drinks, etc. Great pools (quiet or with music), beach lounges and umbrellas and rooftop bar! Employees with great attitudes! Easy access to cheap bus system to go into town and plenty of taxis. You are in the airport flight pattern so you do have planes flying by but really no issue in the room or at night. They seem very close when you are on the rooftop bar!

Everyone is super nice, location is great with plenty of taxis at the main entrance. Rooms are modern but VERY small. Ibiza is completely overpriced in general, this is no exception. We enjoyed the pool area with DJ starting at noon. Walking distance to Ushuaia and Hï. We tried Tatel: fast service and yummy food. Breakfast next to reception was good!

It was our 4th time at Hard Rock Hotel, but unfortunately Not as Good as the last times. Check In was very Good, nice staff and Marco showed us 2 Rooms to choose. Very very friendly, and also the guys at valet parking service very good as always. Breakfast was too crowded, but Rosi the waitress was again the Best and so friendly to us. Main Problems: 1) At the Beach was very difficult to find a sun bed. just Felipe was very friendly and helped my pregnant wife and me to find a place. 2) the guy at the towel station very very unfriendly. Just dont Want to give us a 3 or 4 towel. Never experienced something like this in another 5 Star Hotel in this category. When i pay such price for Hotel, it should not be Problem to get towel.

It's quite amazing - the location, the beach, the facilities. The best parts are the pool parties - mind blowing! The location is top - next to Ushuaia, right across Hi Ibiza club as well as many more down the street. I would return in this hotel all the time if I am back to Ibiza. The two problematic things: - the rooms are a little bit modern design, which put the showers in the middle and so on. I would say that it is not the most convenient but might be I don't appreciate this type of style ;-) - the airport is quite close and the planes are flying above but this is quite minor having in mind all the music from everywhere.