Royal Square Hotel - BHX & NEC

This is the worst hotel I have ever booked via Hotels.com. I stayed in Room 4, right under steps and all night you can hear people going up and down. TV did not work and it was extreamly dirty behind TV. Carpet was full of stains including what looks like an Iron that burned the carpet by the bathroom. Bed skirt was coverred in stains. Chair by the desk is broken and also full of stains. Curtains are to small for the window and a blue neon light from outside keep the room very bright. Breakfast was a joke and not worth the 9gbp. Hotels.com, you might want to inspect this hotel because these hotels should not be on it. As for myself, I would much rather sleep in the airport next time then go to this hotel again.

Lovely welcome and very clean but the rooms were very small and everytime someone in the building use the toilet or shower the noise was umbearable. Also was not informed on parking fee of £6.00 per day and £15.00 per dog. Maybe this should be added to the description. The kitchen was being refurbed so there was no restaurant for the evening meal or cooked breakfast. On saying that the host was so friendly and helpful

Not brilliant from the start pay extra for parking pay extra for breakfast. Put on second floor which I could barely get up the stairs (no lift) no restaurant food unless ordered in takeaway. I couldn’t get down stairs for food so ate next days sandwiches. Snacks were available to pay for. Bed very uncomfortable for me

Cheap rate booked on hotels.com. Turned up and they demanded £6.00 extra for parking, obviously to keep their online price low. Paid reasonable £5.00 for breakfast but breakfast consisted of cheap cellophane wrapped croissant and cereals and powdered coffee I could have had in my room. At least the milk was fresh!

Staff were very helpful when I arrived extremely late to check in due to a delayed flight

Property was clean. Although not stated parking was charged per day. Shower had a leak in and room was tiny. We booked the biggest room and honestly it was ridiculously small. No storage space at all. Bed was extremely uncomfortable, was like sleeping on a brick. Staff were lovely though and it’s such ashame the stay wasn’t as pleasurable as we would have liked given the price point we could have paid an extra £10 and stayed in a premier inn. Seriously cannot fathom the price for such small rooms and the standard of the rooms.

A short one night stay for business. The staff were extremely friendly and helpful. My room was a basic single room but ideal for a one night stop over. very clean although noisy with the boiler room below. An ideal location for the airport or NEC, with a nice town near by.

Can i have the receipt for the parking that i requested. Overall good stop close to airport. No food available

After booking and paying the hotell .com On arivel told that room did nit exist had to pay extra £15 per nighr and it woud be £6 per day parking Not statted on hotel.com though is on booking. Com will not be staying again and will be in the area for some time

Hotel stay before an early flight the next morning. Staff were so friendly and helpful, offering us a heater when we asked for an extra blanket. Bottled water in room on arrival. Room was quite spacious for 3 of us, bathroom small but clean and perfectly fine. So close to the airport and could leave car there for £6 a day. Taxi was £5.50 to airport so much cheaper than paying for airport parking. Would stay again pre flight.