Liverpool Aigburth Hotel, Sure Hotel Collection by BW

At £168 odd for a nite I'd say a complete rip off. Parking extra and breakfast. Aimed at tourist market who don't have a clue. I travel up and down the country week in week out. This hotel was worth £80 per nite max!

The location was excellent and it has good parking. The room was basic and not that clean. The fittings eg the toilet roll holder and curtain holders were hanging out of the wall, where the rawl plugs had come loose. Minimal maintenance would have fixed these. There was no hot water from the shower

Very good value, the room was big and the bathroom very clean with a powerful shower. Breakfast was excellent, buffet style with plenty of choice. Friendly staff. Only criticism was the heat, for safety reasons the window could not be opened wide. There were 2 fans in the room but in the recent heat they were not sufficient. A fridge in the room would be useful. The location was ideal, we were staying to attend a Graduation at the Philharmonic Hall which was a short taxi ride away. Lark Lane is a short walk away with a choice of restaurants.

We arrived at the hotel around 1pm which we acknowledge was early. Having travelled from Birmingham we used the facilities and went into the town centre. We arrived back at the hotel at around 3.30pm and our room was not ready. Check in is 3pm. It was explained to us the hotel had some problems with housekeeping. We were advised we could wait in the bar and were offered complimentary drinks. Having waited almost an hour we were eventually told our room was ready. On entering the room it was bright and spacious. We had a kinged size and 2 single beds. The king sized bed was comfortable however just from looking at the made up single beds we could see that they dipped in the middle which made for 2 uncomfortable nights for our children. The bathroom was spacious with good sized shower. We noted the windows and doors of the hotel were dirty and appeared to have not been cleaned for weeks. The outer housing of the shower was also dirty. There were not many staff onsite and the receptionist appeared to double as the bar tender. However, they were kind and courteous. We appreciate it was Jubilee week and staff may have been thin on the ground. Would we stay hear again, maybe but only as a last resort. It is clear to see this must have been a lovely hotel in its day, however, as with most Best Western hotels the decor is dated. We appreciate this is a 3 star hotel and you get what you pay for however one would still expect a better degree of cleanliness.