Clayton Hotel, Manchester Airport

Service from all departments was good and excellent transfer to airport.staff on bar very helpful and professional

Arrived around midnight after flying in. The transfer was speedy and great. On arriving at the hotel, things started to go down hill. Despite doing the online check in, i hadnt been sent the details i needed to pick the key up from the machines. Went to the reception desk and was issued a room key. We got to the room and walked in on other guests! We were then reallocated to a different room and ordered room service as we hadnt eaten. All that is available at that time is pizza, which was fine but overpriced for what it was. But we were told there would be a 40min wait time. 15 mins after the expected 40mins we tried to contact reception via the inroom phone as it hadnt arrived. The phone didint work... food eventually showed up around 20mins after the time we were told without an apology. Staff were friendly and the room was clean but overall, very disappointed with our stay.

Quick overnight on our way home from Manchester airport very convenient and helpful staff

Comfortable beds does what it says on tin typical airport hotel

I love staying in this hotel prior to an early morning g flight from Manchester airport. It is so easy to get to and a complimentary reliable shuttle takes you the two minute drive to the terminal. (You can walk there too as it is so close). The beds are very comfy and there is a bar and restaurant to get your holiday off to a good start.

Hair on bathroom floor. Although there was sign on shower suggesting allowing time for temp to stabilise- this was difficult to achieve on shower and hand basin. Turning one way or other did not give consistent change in temp. After thinking shower was stabilised it still suddenly became very hot and then colder. Lot of wasted hot water and potentially dangerous I was there for 2nights and hung my ‘please refresh’ sign on door. Nothing happened. By mid afternoon I found a housekeeping person in another corridor and she agreed to give a toilet roll and T- bags. There was no information in the room on how to contact reception ( which was her original suggestion)- even using the QR code to access hotel info - there was a lot of blurb but couldn’t find receptions no and it wasn’t marked on phone. As I was feeling unwell this made things quite difficult. Didn’t seem to be much effciency or sense of service within the hotel. However the shuttle bus drivers were really great- helpful and cheerful. Worst 4star hotel experience.

Stayed for one night before morning flight. Reception staff very welcoming and friendly. Air conditioning in room not working the room was cold but within a few minutes of reporting this it was fixed. The phone in the room was faulty and the only other problem was there was only 2 pillows which were not comfortable. The room was very clean and the bed comfortable. The bar and restaurant was very nice, quick and efficient service. Staff friendly. Food was good and served with a smile. The free shuttle to terminals was excellent, no wait there to pick you up with an extremely courteous driver. Would we stay again yes

Great hotel, modern and clean. Fab service to the terminal, great driver

Good location, close to the airport, within walking distance, but shuttle offered too. Mistakes were made with my key card (two other guests given the same room), but I was offered compensation and an apology. Average food in the restaurant. Reasonable value.

We had an ok stay at the Clayton hotel. The room was a good size and clean. However, the rooms could do with updating. The room was very hot, and the air conditioning didn't work very well. The food at the hotel restaurant was very good and the shuttle service is really great. It picked us up from the airport and took us to the hotel, and dropped us off in the morning at our departing terminal. Overall okay stay. It's a good hotel to stay in for one night just before your flight.