Homewood Suites by Hilton Buffalo Airport

I had to change our reservation due to Hurricane Beryl from the 10th to the 12th. Hotels.com verified it. On the 12th our flight was delayed, I called the Hotel to say we would be in after midnight. The desk clerk said our reservation had been cancelled on the 11th, they had no rooms and hung up. Me and my 81 year old husband arrived at 1:00 am with no room. AARP should boycott them!!!

They are doing a remodel of the property. Because I booked through Expedia they said all the King bed rooms were sold out so they put us into a Double bed room with dirty blankets. No pots and pans. Very limited silverware and knives. The appliances were one and rusty. It was noisy with the dog whining and barking all day in the room across the hallway. Voices travelled under the doors from two other rooms. And to top it off there was a smoke detector beeping because it had a low battery.

Extremely convenient to the airport. Everything was clean and comfortable. Staff is friendly. I'll definitely stay here again next time I work in the area.

My wife and I were in town visiting family and the hotel came highly recommended. Our issue was our room more so the bathroom not being clean and there was a day when housekeeping never came to clean our room. We left out to unmade beds and came back later that day to the same unmade beds and unclean bathroom, and we had to ask for clean towels. My wife expressed her dissatisfaction of the condition of our room to the front desk which they said they would handle it but did nothing. We finally just started cleaning it ourselves. The hotel is close to the airport and close to our family members. It was very disconcerting to worry about what condition our room would be in when we came back from a long day, that should have been the least of our worries. It would be unfair to give you a 1 star but it was a stretch to give it 3 stars.

Family matters bring us to town since many years and we stay in hotels around the town on regular base. Beside this, business travel brings me around the USA and world frequently. This time, we choose this facility for 8 nights and we are very disappointed. I never came across such a run down facility in this price segment with such a lack of customer service and orientation. The light housekeeping is not done even though requested in advance and confirmed. The staff gives a list of excuses why things or not done and some prefer to play with the mobile or keep staying on the phones or chatting with friends. Nobody fixes broken issues in the room and around the facility. The air condition is sounding like a truck in the bedroom and if switched off, you simply hear the machines from the rooms around. The fan in the bath sounds like blowing you off. There is painting of the outside walls ongoing, starting early morning, today 07:10, kicking you out of bed immediately, and what bothers, there is no information or apology towards the customers for such inconvenience. This outside painting will not solve the daily customer issues nor the run down inside of the facility. I’m sure you know the principles of customer feedback. Nevertheless, instead of bothering around with such major topics, we will go for other hotel facilities around the town in future.

I made a reservation, paid for a cab after traveling all day and when I arrived they told me they had no rooms available even though I had a reservation I had to find another hotel at 1am and pay for another cab.

This hotel was comfortable and modern and had an excellent complimentary breakfast. But the pool hours were limited--difficult for travelers who came in late or who were leaving early to use--and in the morning the pool area did not look like it had been cleaned since the night before.

Hotel was great — very close to the thruway and airport but still pretty quiet and somehow a bit secluded. Staff was great, it was very clean and the rooms were a nice size. Breakfast and area it was served in was very nice and my daughters really liked the pool area. Very happy with selection.

Great location, near the airport, mall, 30 minutes from Niagara Falls. Friendly staff.

Decent place-friendly staff. Close to airport which is a plus, but it is noisy. Also rooms have kitchens so the hall was smelly on one occasion. Rooms are not cleaned every day also. The technology in the rooms needs to be updated- no USB charging ports for example. Breakfast is decent and there is a very nice outdoor seating area. Overall decent hotel but for the cost I didn’t think I go value for money on this one.