TownePlace Suites Colorado Springs South

Light fixture fell on me. Picture of possibly a Ouija board over the bed. Probably not related to the light fixture incident. Ain’t going back. Woman at front desk in the morning was nice. Woman at front desk the night before wasn't as friendly. Probably still not related to the light fixture falling either. Found out on this trip my lady can repair a tv cause no one else came to do it. I’m just glad the light fixture didn’t fall on a kid. My lady said “it could have probably knocked a baby out” anyway safe travels and stay clear of this shining ass hotel.

Overall, a nice clean hotel. The 3 star review comes from no early departure breakfast to-go option, no sheets or pillows provided in the room for sofa bed, and had to pay for parking in an non- city location. i. e. There is no shortage of parking and no reason to charge.

I liked that the hotel had a living room space, bedroom, bathroom and kitchen. The cleaners never cleaned my room and parking was $10 per day.

The person at the front desk had the personality of a dirty ashtray. The place was nice and clean, the room was comfortable and clean. the breakfast was okay. The location is inconvenient to get in and out of. No airport shuttle was a bummer. Front Desk said no taxi services in the area, recommended Lyft or Uber. Waitress at a nearby restaurant recommend call "ZTrip", which worked like a charm. I just made a bad choice of where to stay.

First of all, the property was out in the middle of nowhere. The parking lot was not well maintained. I don't recall any trees or shrubs or anything attractive about the property. The carpet was dirty as I walked in, the front desk area and breakfast area were together, and it was dark and unwelcoming. The front desk clerk was nice. The elevator was dark and as I reached the floor my room was on it felt like a haunted hotel. The hallway was dark and narrow and the doors to the rooms were dirty and had markings on them like they needed to be painted. The room was dingy and had an unpleasant odor. The furniture was old and the couch had stains. The pictures on the wall looked like they came from a dollar store. The patio furniture outside was torn and unraveling. The patio was not swept or clean. There were people outside in the parking lot smoking (I can't say for sure what they were smoking!) and I did not feel safe. I refused to stay, and although I paid for the insurance in case I was delayed or needed to leave early I was charged the first night because I cancelled. This hotel was misrepresented and totally unacceptable! I will never stay in another Marriott hotel after this experience. I moved to a Hampton Inn that was the same price and it was clean, well maintained, safe and the staff was exceptional.

The hotel itself was clean, and staff was friendly. The only complaint I have is breakfast was not prepared on a Monday morning, which was very inconvenient as we were traveling for work, and could not eat before getting our day started. When I asked to the front desk, they said someone called in and told me to go across the street to a neighboring hotel to have breakfast.