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Holiday Inn Express & Suites El Paso Airport Area, an IHG Hotel

2 1/2 star rated hotel
8.6/10 Excellent
(1002 verified Hotels.com guest reviews)
See real reviews (9)

generated by AI based on family reviews

Overview

The Holiday Inn Express & Suites El Paso Airport Area is a newer hotel that guests generally find convenient for its proximity to the airport and other amenities. Reviewers consistently praise the friendly and helpful staff, who are often cited for going above and beyond. The breakfast is also frequently mentioned as a highlight. While some minor issues have been reported, such as the occasional unclean room and slow check-in, the overwhelmingly positive feedback points to a generally pleasant stay. Note that the hotel's location is near an area with ongoing construction and some unusual traffic patterns.

Guest highlights

Helpful and friendly staff
Good breakfast

About the hotel

Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness center and a snack bar/deli. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.

Nearby attractions

Located in El Paso, Holiday Inn Express & Suites El Paso Airport Area, an IHG Hotel is near the airport. El Paso Museum of History and El Paso Museum of Art are cultural highlights, and travelers looking to shop may want to visit Cielo Vista Mall. Looking to enjoy an event or a game while in town? See what's going on at Sunland Park Racetrack and Casino.

Popular amenities

Parking

Self parking on site (USD 3.00 per day)

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

Free self-serve breakfast available daily 6:30 AM–9:00 AM

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)

Things to do

24-hour fitness center
Outdoor pool

Outdoor

Pool sun loungers

Conveniences

Front-desk safe
Vending machine

More

Designated smoking areas (fines apply)
Fireplace in lobby
map

Reviews that mention...

Hotel Reviews

for Holiday Inn Express & Suites El Paso Airport Area, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

9 reviews

Review data

5 star reviews

67%

4 star reviews

11%

3 star reviews

11%

2 star reviews

11%

1 star reviews

0%

We have selected a sample of reviews which reflect what travellers have said about Holiday Inn Express & Suites El Paso Airport Area, an IHG Hotel

Latest reviews (9)

T

Terre

17 Sept 2024 - 18 Sept 2024
reviewed on hcom

5 out of 5 stars

We stayed here a few years ago & really liked! Today we were surprised with the shabby unchic carpets in hallway & dirty carpet in unit! The staff were extremely helpful & friendly. The front desk staff & the shuttle drivers went out of way to be helpful!!! Kindness goes miles further than a shabby rug!!! Thank you!!
A

Anneliese

12 Mar 2023 - 13 Mar 2023
reviewed on expedia

5 out of 5 stars

Friendliness of the costumer people’s Easy parking .. safe environment!! Great experience!
R

Reynold

13 Mar 2023 - 14 Mar 2023
reviewed on expedia

5 out of 5 stars

Close to airport. clean room, friendly staff. Great value.
C

Chacyra

23 Jul 2022 - 24 Jul 2022
reviewed on travelocity

2 out of 5 stars

The location was good, but when I entered my room, my sheets were dirty and visibly stained. I called the front desk and at first they told me unfortunately they could not do anything about it. After asking to speak to a manager, they finally moved me into another room. That was not a good experience at all especially after a very long day of traveling.
M

Marsha

16 Jul 2022 - 17 Jul 2022
reviewed on hcom

5 out of 5 stars

Easy access from airport, nice pool with hot tub. Front desk service was commendable.
J

Jim

Invalid Date - Invalid Date
reviewed on expedia

5 out of 5 stars

The Holiday Inn Express is a new hotel in an area where there is some construction in progress. A little hard to find but once found it was convenient. The breakfast was very good (I am a big breakfast person). The people at the desk were helpful in directing me to the places I needed to drive to. It is near the airport and shopping (Office Depot, Walmart, other shops and stores). Access to Interstate Highway 10 was very good, I was on the road around El Paso much of the time on I-10. There were other restaurants nearby too. I think it was a good place to stay.
R

Rae

Invalid Date - Invalid Date
reviewed on travelocity

5 out of 5 stars

Brand new hotel. Only open since Nov. Very nice, clean. Helpful staff. Remember it is close to the airport so you will have traffic around you. New construction currently going on next door. Close to virtually everything you need but you will have to drive. Not really a place where you would walk alot. We would stay there again.
A

13 Oct 2024 - 14 Oct 2024
reviewed on hcom

3 out of 5 stars

You need to update your description on your information page. This place does NOT have a restaurant nor is there one within walking distance. I needed an airport shuttle but it was not available. The van was sitting outside but no one to drive it! I ended up having to download UBER and reserve thru them to get to the airport.
A

Invalid Date - Invalid Date
reviewed on hcom

4 out of 5 stars

We loved the room and the breakfast was nice. The check-in process was slow because the printer jammed and was out of toner, but certainly not a regular issue. The other unique thing is the one way street/frontage road the hotel is located on. My GPS told me to get off on an exit that would have required me to cross three lanes of traffic immediately to get into the parking lot. If you have never driven around El Paso, be careful about unique traffic patterns.
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