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Wade
6 Oct 2024 - 10 Oct 2024
reviewed on hcom
1 out of 5 stars
Once we checked in the first room that was assigned to me was not clean and had an unpleasant odor. The manager was able to move my party to a second room was somewhat cleaner than the first room. Also, sometime in the morning hours of 10/8, a blue liquid was sprayed all over my car causing heavy water spots that had to be professionally buffed out to be removed. The blue liquid looked and smelled a lot like the blue water used in porta-potties. It looked like someone was attempting to dump the blue liquid in the storm drain of the parking lot of building number 2.
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Luc
28 Jul 2024 - 29 Jul 2024
reviewed on expedia
1 out of 5 stars
I have stayed at this hotel multiple times. It is on a large property, quiet, and safe. I choose to stay here because the hotel wine bar offers a light supper and as a solo woman traveler, I do then not need to drive around an unfamiliar city looking for somewhere to eat in the evening. Not this time. Not only was the wine bar closed, but the clerks at check in were unaware( one told me, “This ismthe first that I have heard of it.”). One clerk made a call, only to tell me, “There’s no bar tender.” I pointed out that for the price I was paying $$$ that was not my problem, and that if an amenity is offered, it should be honored, particularly as the wine bar is advertised on the in room menu as well as on a large poster in the lobby of the hotel. If I must pay a resort fee for amenities, I expect them to be available. Given all the hotels along the Mississippi Gulf Coast, I will stay elsewhere enxt time.
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Louise
2 Jul 2024 - 6 Jul 2024
reviewed on hcom
4 out of 5 stars
Our stay was awesome. The grounds were manicured and the Grand Centennial Hotel was very, very clean. Staff was pleasant and accommodating in the hotel as well as in the pool area. We have been here several times and have witnessed the property grow with additional amenities. The food at the Oasis was good and in a convenient location. I do like the addition of the Sweet Shack. This visit there were some changes with check-in moving to the front building and in previous stays, there was a breakfast offered every morning in our location which was only offered on the weekend. I did miss having coffee & breakfast in the building. Back to check-in - we did experience a wait time which could be solved with additional personnel. Overall, my experience was wonderful. We did travel with 4 couples and did take advantage of the lobby when the Wine bar was open. The lobby of the GCH was very clean and decor is updated and nicely done. I look forward to staying there again next year. Well done!
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Michelle
31 May 2024 - 3 Jun 2024
reviewed on expedia
2 out of 5 stars
We love coming here, the fountains are the reason we stay and I always felt safe being a single mom traveling alone. This time, the a/c kept cutting off, I called the front desk 4 times and no one would answer. Went to the wine bar because it was closer than the clubhouse where the front desk is now located, the lady was very nice and called the maintenance man because she could not get in touch with the front desk. I was told that it could not be fixed and they will move me to another room ( I know the a/c was not there fault) and that I could come to the clubhouse and pick up keys for a new room, would not bring them to me. I was so annoyed I packed our stuff and left. The last few time we came something is wrong with the fountains, they don’t work properly and you can’t hear the music. So disappointed in this place now. Almost $600 and only stayed 27 hours.
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Marcie
20 Feb 2024 - 22 Feb 2024
reviewed on hcom
3 out of 5 stars
It's a beautiful hotel, and the staff is very friendly and accomodateing. I'd recommend it more for recreational travel than business. The property is huge and you need to go to one bldg to check in, a long walk to the place you stay, the gym (which really is not functional) is a totally different building, and breakfast a totally diff building. No bottled water or convenience items until 4pm when the bar in the main area opens. Staff is accomodating, but there are not many of them and they aren't in every building.
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Heather
10 Feb 2024 - 11 Feb 2024
reviewed on hcom
3 out of 5 stars
The room was clean, bed was comfortable. The area was quiet, so slept well.
My real complaint after traveling across the country and arriving at 8:30 pm was, being told at check in that the two restaurants were open until 10 pm. No so, walked over to one. Closed
Walked back to the other one, and the waitress informed us the kitchen was closed.
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Belinda
10 Nov 2023 - 13 Nov 2023
reviewed on expedia
4 out of 5 stars
Beautiful grounds, easy to walk around and see fountain and chapel, easy parking.
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Stephen
11 Jul 2023 - 12 Jul 2023
reviewed on travelocity
1 out of 5 stars
We thought this would be a fun little stop with our kids on our travels but we was wrong. We checked in and brought our luggage to the room which smelled We couldn’t place the smell. It was a rainy/stormy day and the pool had just reopened so we just changed and went to the waterpark. When we got back I noticed the filth. Mold in the shower, something slimy coming from the bottom of the toliet, a piece is someone’s hair on the bed that we hadn’t even touched, not to mention the smell we finally figured it out - it smelt like cig smoke (were non smokers and with 2 small kids this wasn’t acceptable). So we changed and packed luggage up and brought our room keys back to the front and let them know about the smell and told them we had pictures (they didn’t even care enough to look at the pictures). The waterpark was the only nice thing about it aside from the fact that they “ran out” of towels and so we had to walk back to our rooms cold and wet. We noticed an additional charge on our card from them the next day and called to talk to the manager on duty who also couldn’t care about our problems with the room. I don’t know how this place has so many good reviews but def will not stay here again. I’ve stayed at cheaper hotels that were way nicer.
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Michelle
4 Jun 2023 - 6 Jun 2023
reviewed on travelocity
3 out of 5 stars
The property is beautiful and right across from the beach. However our room wasn’t ready at check in time. The staff offered us our water park armbands but we had to dig through our suitcases in the parking lot for swim suits and change in a dirty bathroom adjacent to the water park.not ideal considering we had paid for a room.
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David L
9 May 2023 - 10 May 2023
reviewed on hcom
5 out of 5 stars
Booked 4 rooms for work travel and we were blown away by the lovely ladies at the front desk. Customer service and friendly demeanor is rare and they were very hospitable. The rooms were huge and looked new and well furnished. The on site wine bar was incredible, the grounds/fountain were lovely and the location is great. I plan to return and enjoy the water park area when not traveling for work!