Snake River Lodge & Spa

Parking was a nightmare, walk to room from parking area was really long, overpriced for what you received. Tub was a joke, fireplace was irritating and unusable. Basically dirty with stained carpet.

This lodge is beautiful!! Super attentive and happy staff. The decor all around is gorgeous, our room was spotless and quiet, we needed to rest after hiking the Tetons, food inside the lodge was delicious, they also offer buffet bfast, valet parking and plenty of other activities!! Totally recommend!

The Snake River Lodge has some nice amenities such as the pool, but otherwise a very average stay. Our room was quite small, beds were okay (comfort) and the bathroom was small and had a few issues. We did like the front desk staff as they were friendly, the pool and hot tub area is nice, and the parking was easy. It is unlikely I would choose to stay here again as the value for what you will pay does not meet expectations.

Everything my was excellent except the parking facility

The gate for parking was a problem because you had to get out of the car and go in side to ask them to open it. The pool was the most fun!

We arrived early. We knew we couldn’t check in but stopped to get information on parking and shopping. The concierge, David could not have been more helpful and informative. He got us a parking pass and showed me where to park. Parking is at a premium and difficult. He gave us options to spend time before checking in and even inquired with the front desk to see if our room might be ready. It wasn’t but did end up being ready early. They called us to let us know that. At check in, Judy was friendly, funny and informative as well. Every time we came to the lobby she remembered us by name. The staff is friendly and accommodating, especially David and Judy. True assets to you company and brand. Love the room and property!

Parking was poor. Valet was 2/3 available but we were denied parking there even if we paid because the owner was coming. Service in the restaurant was very slow to order, food to come and to pay the bill.

While the hotel looks lovely and our 2 bedroom suite was very spacious and comfortable the service in this hotel is horrible. We had to get our own cart to get our luggage and my daughter had to push it into the hotel, until the bell guy showed. He refused to help us take it to our room which was the last suite on the 3rd floor , at the very end of the hotel. My husband wasn’t around to help us because he was told we couldn’t valet park or park in the empty spaces out front but had to park far away in a lot down the block. What a joke. We came back after dinner and that lot out front still had spots. But us in a 2 bedroom suite get the worst parking. The front desk woman was slow to check people in, didn’t explain anything properly. We didn’t learn about the internet. Didn’t learn about the pool or hot tub- until our daughter saw it from her window. We saw one worker later in the evening and asked him in the parking lot about the parking again and he said we had to park far away too. This hotel is lovely inside, the rooms very comfortable, but they are being stingy on the staff and service. So I wouldn’t stay here again . It made our whole stay upsetting due to the service. They actually do not care about the guests.

Mixed reviews here. Property location is fantastic - close parking (outdoors), ski storage/valet on site with boot dryers and great staff there, walk to gondola/lifts and to other ski rental places as well as tickets all right there. Room nice, great shower, room temp control great, pillows horrible. Breakfast buffet for $25/each not worth it - walk to Mangy Moose Cafe for great cheap breakfast. Hotel staff foreign exchange students with 1 week training so language and cultural barriers quite evident - difficulty communicating with bar staff and never got good drink until hotel General Manager (she is AMAZING!!) came and mixed it herself. Food service at tables by bar nonexistent - people had to constantly get up and run after server asking is they could order. Again, General Manager stepped in, took orders, delivered food to tables, etc. Without her, this place would fall apart. She needs the support staff to run this place - she can’t keep doing it all by herself. So overall, if you just want a nice hotel with a great location, you’ll love it. If you are looking for spot on staff and service, ask for the General Manager when you get there or stay somewhere else. It’s like a work in progress - good bones but the details need help.

The entire experience was awesome. The hot tub was a life saver after traveling 2000 miles by car