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Comfort Suites Keeneland

2 1/2 star rated hotel
7.8/10 Good
(1001 verified Hotels.com guest reviews)
See real reviews (7)

generated by AI based on family reviews

Overview

The Comfort Suites Keeneland receives mixed reviews. While some guests appreciate its good location and parking, others cite concerns about the hotel's condition, describing it as run-down and in need of updates. Issues such as poor water pressure, malfunctioning air conditioning, and a lack of airport shuttle service are also mentioned. However, several guests found the hotel to be adequate for a short stay and appreciated its free parking and Wi-Fi.

Guest highlights

Good location
Good parking

About the hotel

Nearby attractions

Located in Lexington, Comfort Suites Keeneland is in the city center. The area's natural beauty can be seen at Arboretum and Kentucky Horse Park, while Lexington Opera House and Mary Todd Lincoln House are cultural highlights. Looking to enjoy an event or a game? See what's going on at The Red Mile Racetrack or Kroger Field.

Popular amenities

Parking

Free RV/bus/truck parking on site
Free self parking on site
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

Coffee/tea in common area(s)
Free buffet breakfast available weekdays 6:00 AM–9:00 AM
Room service available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Luggage storage
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

Fitness center
Indoor pool

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Library
Vending machine

More

Fireplace in lobby
TV in lobby
map

Reviews that mention...

Hotel Reviews

for Comfort Suites Keeneland
star-fullstar-fullstar-fullstar-emptystar-empty

3 out of 5 stars

7 reviews

Review data

5 star reviews

0%

4 star reviews

43%

3 star reviews

29%

2 star reviews

29%

1 star reviews

0%

We have selected a sample of reviews which reflect what travellers have said about Comfort Suites Keeneland

Latest reviews (7)

S

Stephanie

9 Jul 2024 - 10 Jul 2024
reviewed on expedia

4 out of 5 stars

Good location. Good parking.
M

Marina

29 Jun 2024 - 30 Jun 2024
reviewed on expedia

2 out of 5 stars

This one is not up to par with most of the comfort suites or even choice hotels we stay at. We use a hotel weekly for travel and booked because we usually stick with choice and comfort suites. This one was run down on the outside but thought the inside would be better. The inside is dingy and needs updating and has a god awful smell in the lobby. I figured it would dissipate as we went up floors but the elevator was terrible and then we got to our floor, the top floor, and it was the same. The water pressure was terrible and the tub didn’t want to drain, the blinds were so old it took arm strength to close them, the air didn’t work well at all and stayed hot majority of the night to where we had to buy a box fan, the fridge did not want to cool our drinks. Overall just was not a good stay. Would have rather spent my money on the multiple other options around them.
A

Anthony

29 Jan 2023 - 30 Jan 2023
reviewed on travelocity

4 out of 5 stars

The hotel was adequate for what I wanted, a reasonably priced overnight room that was not far off my travel route.
Y

Yasuji

9 Oct 2022 - 10 Oct 2022
reviewed on travelocity

4 out of 5 stars

Near by airport
B

Brad

12 Jun 2022 - 14 Jun 2022
reviewed on travelocity

3 out of 5 stars

The parking was a problem when we arrived. They almost all the parking lot blocked off due to sealing and striping on a Sunday. Also housekeeping did not make sure our door was looked. Returned to room on monday afternoon and found it not latched after they ad been in.
S

Stephen

21 May 2022 - 22 May 2022
reviewed on hcom

3 out of 5 stars

The hotel is a little older and that was obvious with the overall condition of the property. However, it wasn't unclean. Staff were friendly with our minimal interaction. Breakfast was OK, but not great. Free parking and free WIFI we're pluses. Room size was good.
P

Pedra

23 Apr 2021 - 24 Apr 2021
reviewed on hcom

2 out of 5 stars

I originally stayed here for the shuttle service to airport. They no longer have it but support using taxi service. $20 to go 2 miles and the taxi is a person with a very smoky van! Not happy! Bed terrible this time.
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