Holiday Inn Express San Francisco Airport South, an IHG Hotel

The first unpleasant surprise was the $25 fee for parking. A fee that was not mentioned on any website. The second unpleasant surprise was the rundown state of our room. Needless to say we will never stay again nor will we recommend it to others.

For going to the airport, this is almost as easy as it gets. Exit the driveway and you're on the freeway, minutes away from SFO. But much cleaner and better service than other hotels in this area without being too expensive.

Not being able to call the property directly to verify shuttle service was extremely frustrating. I called the day before arrival to verify the shuttle and waited 30 minutes for sometime to tell me I just walk outside. I then walked outside and realized I needed to go to a different terminal for the shuttle. I waited outside for 30 minutes and called the hotel and waited another 30 minutes. I was told by the other Holiday Inn driver to "be more attentive". When I finally got someone at the hotel they told me it was every 45 minutes (no one told me this before). Finally, I got the shuttle and arrived to the hotel more than 1 hr after arriving. If I'd know this I would have taken a lyft/uber. Then when I picked up my company car there was an additional $25 per day. The assistant manager was great. But it is clear that staffing isn't sufficient in the evening to cover check-in's and phone and that the shuttle service is not client service oriented and a promoted benefit that in fact is no benefit at all. I would recommend you either do away with the shuttle or get a driver on staff to support the night shift. I'll be staying at the Dylan in the future where they don't charge for my car and underpromise and over deliver.

We stayed here the night before an early flight and it was a great choice. Front desk person was incredibly nice and helpful. Room was quiet, clean and bed comfy. It’s not a super luxurious choice but can’t beat it for the money.

Convenient shuttle service to SFO and friendly staff, great breakfasts !

How is it that you have to pay $25 for parking? and room smells bad

The room is decent. They have free breakfast and shuttle. Also very close to the airport.

Modern room, nice and clean, nice breakfast and parking spaces.

We were informed that because we had arrived in a car we would be charged $20 for the privilege of parking it. We had pre-paid. If that wasn't the case we would have found another place to stay that wasn't so money hungry.

The good: excellent front desk service, I am really impressed with how welcoming and helpful they are. Clean rooms. Clean windows. Cleaning people are thorough, breakfast servers are attentive - all the people working at that hotel cared about the guests. Why not five stars: the main problem is that the doors to the rooms are extremely loud, if anyone in the neighboring rooms is closing their room door at night, it sounds like a gun shot while you are in your own room. This woke me up multiple times per night. I don’t know how that could be fixed, if they fix it, this would be my favorite hotel. Other minor details that were not perfect: breakfast has no fresh cut fruit, and no cheese and no plain yogurt. The rooms are not cleaned automatically during the stay, you have to request it. We (a group that occupied 5-6 rooms) stayed there because we had a weekend-long event at the nearby Hyatt and the Hyatt group rate was sold out. I think Holiday Inn should make sure the walking way to Hyatt is a bit nicer and safer at night. It’s only a five minute walk, but as soon as it gets dark it does not feel safe - the two short blocks to Hyatt are badly lit and the sidewalk is narrow and cracked. Hyatt hosts multiple events and parties that end in the wee hours of the night, and if those two blocks felt safer to walk at 2 am, that would make a HUGE difference. Or, maybe have the front desk run a free on-request night shuttle service to/from Hyatt Thursdays - Mondays.