Staybridge Suites Savannah Airport - Pooler, an IHG Hotel

My husband had a double lung transplant, eight months earlier and we always request a room away from the noise and something clean. We arrived at the hotel. There was major construction going on dust flying around everywhere and noise. We asked to be put on a room with no construction and they put us on a room where 8 o’clock in the morning they were doing construction. The room opened up the refrigerator to put my husband meds in there and an old soda from the clientele before. 2 o’clock in the morning the front staff was out in front of the hotel, laughing and giggling on the phones with their friends and just. Below our room to find out what the noise was out to the front desk and no one was answering the phone. One of the worst stay up ever. I went to use the gym and found out that it was under construction. we were never notified about any of this when we made reservations they had reciprocation. They told me I had to ask Hotel myself. This is totally unacceptable. Service is horrible.

Nice airport

Renovations or i would whole construction is taking place there. No warning was given before arriving. Even tho i called prior arriving to see if i could check early. Not safe at all. My room was dirty. Dirty carpet. Not cleaned well at all. Staff was not pleasant or helpful. There for days and had clean my own room. Ask for partial refund due to this and mgr never respond to request. I will tell all family and friends about this because we travel alot in this areas. I ha e plenty of photos but app wo t let me upload them

The hotel is in the middle of renovations and charging regular prices for substandard rooms. The carpet was not nailed down in the entrance to my room and I tripped. In the room the toilet did not flush and when I told the desk clerk she said really? I asked for another room with a working toilet and was told she only had rooms with one bed. I was traveling with a work colleague and had no intention of sleeping in a bed with her. I asked for a refund and she refused. Finally she said she would call someone to check the toilet. It did get unstopped. Very miserable experience.

Property is well located with easy on and off the highway - June 23’ they are in the middle of a remodel - so not glamorous, but very functional - bed was great, room clean, staff helpful and friendly - reasonable parking - would stay again and lots of restaurants in the area.

Let me begin by saying that I realize that somethings can't be controlled or anticipated. In short, our stay wasn't a pleasant one due to multiple issues. Most importantly, we were assigned a room on the top floor which required climbing 3 flights of stairs due to the elevator being out of service. Both of us have knee problems and my wife has asthma as well. We had multiple night stays and asked when they expected it to be repaired. They said the following day but that didn't happen. The young woman at the front desk seemed unsympathetic and unwilling to try and find a suitable resolution for everyone. The property is undergoing renovations which adds to my overall rating reduction. My room needed some attention to details. Toilet seat, dirty floor and no body wash or shampoo .I will say the bed was comfortable and the ac worked well. I've stayed at this property before but will most likely spend the extra money and stay at another hotel on our next visit. Perhaps it was just my misfortune, but there was several times that we could smell pot being smoked. I expected more from an IHG property. Hopefully your experience will be better than ours.