Extended Stay America Suites Tulsa Midtown

arrived on 1/12/22 and was told there was no reservation. then found reservation but no room available left me stranded. asked when a room would be available the desk said tomorrow. i return early to check i gave them my name and phone number to call. no call came so i went there again was told no room available nor ready. after 10 minutes of key punching a room is available. i had a place to sleep. filled paperwork out paid for the now 3 day stay was given keys to a room that was under construction. oh no. got dante to look at the room took me back to the desk punched numbers again and found a room. got into the room. anytime i asked the desk for anything the answer was always NO. help to get to the airport, clean the room, towels. probably my worst stay in any hotel i have stayed at i am mad at hotel.com for the dropped or not dropped reservation and the management their failure to satisfy a customer

I didn’t like that it was supposed to be a non smoking facility but it stunk like smoke. We had no towels in our room. The bed was super uncomfortable and the staff didn’t seam to know what they were doing. The staff didn’t even know we were coming or that we had ever book with them. The staff members did not use a professional manner and didn’t even know that we stayed the night when I went to check out. I’m just over all very upset about my time at this hotel and with the whole process. I’ve started using Travelocity recently and it’s concerning that this is how they handle business. I pray that my father’s flight next month turns out better.