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John
10 Oct 2024 - 12 Oct 2024
reviewed on hcom
5 out of 5 stars
Excellent, friendly staff! Room was comfortable and spacious. Location near airport is great—many restaurants nearby. Though the property is close to the airport, room was not noisy.
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Brooke
30 Aug 2024 - 2 Sept 2024
reviewed on hcom
5 out of 5 stars
We actually booked this stay last min around 11pm. No issues with check in, no issues with the room and no problems with parking. Pool is small but nice and clean. So warm in the pool area! Great distance from restaurants and fun activities. Directly across from the airport!! Breakfast was yummy.
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ISIS M
26 Jul 2024 - 28 Jul 2024
reviewed on expedia
4 out of 5 stars
We loved the hotel, our room was nice and spacious, but the shower and toilet were not draining. The parking lot was also under construction, so that was inconvenient.
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Jimmie
24 Jul 2024 - 25 Jul 2024
reviewed on expedia
5 out of 5 stars
Nice stay prior to flying out of Bradley. Nice restaurant in the hotel, standard bar food.
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Paul
13 Jul 2024 - 14 Jul 2024
reviewed on expedia
2 out of 5 stars
Check in was nice and pleasant. Our room was clean. We left our things and came back around 8pm. When we came back is when we had a problem, we entered the room and it had a strong smell of marijuana. Since traveling with our three year old we immediately called the front desk and the woman was very apologetic and got us a new room. She said that someone would be coming to the room and checking in. The man that came was very room and basically said we were lying. When he didn’t even step into the room. He said there was no way that someone was smoking because we were on a student floor. We told him he could come in to check but he laughed and said no. So we just left to our new room. Our new room was a mess to say the least. Papers on the floor and old stains, the room was hot and smelled like it hadn’t been cleaned in a while. At this point we were all tired so we let it be. In the morning we went to the breakfast bar and we ran into the same man, then he followed us to the breakfast bar and literally stood there and watched us. We were very uncomfortable so had a quick breakfast and left. Overall I would not recommend this hotel.
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KATHERINE
19 Jul 2024 - 20 Jul 2024
reviewed on expedia
4 out of 5 stars
Everything was great, clean hotel, friendly staff. Only reason for the 4 star is because they are re paving their parking lot and their key system was down so you could not leave and enter your room without staff having to go with you.
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Kevin
19 Jul 2024 - 21 Jul 2024
reviewed on hcom
3 out of 5 stars
The room was very comfortable and the food was great. Microsoft issues, so residents needed to wait for front desk staff to let us in our rooms which was very inconvenient! Outside construction going on with the parking lot so parking conditions were horrible! Staff was nice and the hotel was very clean. I was coming from an 8 hour drive to this hotel. I wish the staff could’ve told me about these conditions before I came. I would think that there should be a little discount applied. I was disappointed that the staff didn’t offer a discount.
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Kristie
19 Jul 2024 - 20 Jul 2024
reviewed on orbitz
4 out of 5 stars
The staff were very kind and helpful. They were unable to make keys for the rooms due to the Microsoft issue but were quick to ensure someone was at our door to let us in. The room itself was clean but the common areas, the halls and windows, were not as nice. They were tearing up the parking lot so it would seem as though they were working on some upgrades.
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Judy
11 Jul 2024 - 12 Jul 2024
reviewed on orbitz
5 out of 5 stars
The staff was very welcoming, close to the airport and we were in a newly renovated room!
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Rebecca
9 Jul 2024 - 10 Jul 2024
reviewed on expedia
3 out of 5 stars
The buffet price is not accurate, its $18 pp not $15 as specified. Something like a generator/fan kicked on every morning like clock work around 6:30/7a.m. that woke me up daily. Hotel does not have transportation to/from airport all the time as specified, only when driver on staff. Was able to get a ride to the airport from hotel, but had to uber when landed. There was a rotten egg horrible smell in the hall way for a couple of days, very horrible. Was quite surprised by a Hilton. Most run down Hilton I've ever seen. The staff was fantastic & very helpful.