The Terraces Boutique Apartments

We had booked a studio Terrace but we were given a one bed room apartment so we were over the moon from the very first minute (Thank you to Becky and Tom). The apartment had fantastic views of Erakor Lagoon and the morning sunrises was pure gold. The apartment is large and beautifully decorated (Some furniture looked a bit tried but) with comfortable and separate spaces including a fully equipped kitchen. The apartment was spotless, the bed huge & so comfortable, sheets clean & fresh and the cleaning was done daily (Staff was always friendly). Breakfast was at Mangoes next door or you could have it delivered to your apartment for no extra charge, this was the same for lunch or dinner. The food can be pricy and the meals can vary from day to day i.e. great one day and average the next. There are taxis (500 VT) and buses (150VT) readily available for easy access into town (We did walk once to town to get a feel of the area, it didn’t take long and it was enjoyable but was worried at times about the dogs around the streets). We selected to stay at The Terraces after reviewing their website (Pictures are accurate) and based on the other positive reviews which had been posted, we would recommend The Terraces Boutique Apartments. Big shout out to Frank who arranged a tours for us. Thank you for reading my review.

We asked for a quite room and was given a room that backed onto a tennis court and looked put over swiming pool and entertainment area of the holiday inn playing music until past 12pm.we are also non smokers put next door to smokers so smelled the smoke a lot.Asked reception to arrange a taxi to go to airport next day this didnt turn up sent a bus instead for the same price 2000 vuv.very tired property work men dumping rubble at the end of your terrance when you are in the pool no privacy and an eye sore, this started pretty early in the morning until 5pm. 7 days eas way to long wish we woukd of done 3 like all the others did, then moved on maybe this would of made it a better holiday. We were glad to come home. On the plus side amazing veiw once you look past the holiday inn didnt realise until we got there we thought it just looked out to a lagon.

I want to write a fair review because there were good and bad things about staying at the Terraces. My husband and I stayed for 7 nights. The property itself was amazing, completely met expectations and was extremely modern, spacious, comfortable, and loads of privacy, with a beautiful view.The apartment is equipped with everything you would need, like a home away from home. If this was just a review on the apartment, it would have been 5 * However for us the staff at Mangos resort let it down majorly for us. Firstly, we were approached by a taxi driver that waits outside the resort, who wants you to take an expensive tour of the island with them. We declined for the day, the next day after we had try to take a bus outside of the apartments, the same taxi driver became aggressive with us and made us feel uncomfortable. Then when we asked the staff at the front desk for info and tours around the island, they had no info and advised they didn’t do the tour that was explained in the welcome book. That’s ok but there was no attempt to give any further advice. All the activities and islands we did, we had to organise and research ourselves, which at times was hard to get all the info, so some info/advice would have been really good.It seems the staff don’t communicate well, they seem undertrained. They messed us around with car hire and our taxi to the airport, where we nearly missed our flight. So if you want to DIY your stay with no help, it’s great!

My comments are in the context of Vanuatu, a beautiful place with climate conditions which show little regard for the general preservation of anything material, buildings, cars ,appliances etc. If the Terraces were in say Australia for example they would be rated poorly, dishwasher didn't work , TV reception was poor, wear, tiny amenities tubes etc. However , I believe this is one of the best places to stay in Vila. If you choose not to rent a car you are quite reliant on taxis which operate from Mangoes next door. We were there for two weeks & as you develop a relationship with a taxi driver dont be surprised that fares keep going north. Always used to hire a car until I had my card debited around $400 on my return home. No explanation & no responses to emails. Avis Australia tried to help but outside there control. It appears the car may have sustained trolley damage in the airport public car park where I was instructed to leave it due to the very early flight. Never got my money out of them & vowed never to rent a car in Vila. Terraces make you quite reliant on these taxis as few buses around in the evening. Staff were lovely. Mangoes own the Terraces & have a restaurant which we visited only once as it was the worst meal in Vila during our stay & to cap it off the sweet young lady serving us could not converse & reeked of body odour. A Saturday night & virtually no one there. Not on the locals radar.

Hi all , well first of all we had 9 night stay booked since the end of December 2017 through early January 2018 , airport transfer to the Terraces was a bit messy and overcrowded but once we got to our apartment we felt better as it looked really nice and the only bad thing about it was that our shower was not in a good working condition and for my wife that was a huge issue as watter was just dripping. Everything else was preatty good ,food in down the street Mangoes Restaurant was delicious but when they had all the ingredients as it happens not very often so i would say that upper management has to work on that ,otherwise then that all good and great very nice and friendly staff ad would be coming back gladly in the future ..... cheers steve