Pink Sands Resort

We were supposed to stay at Pink Sands Resort as part of a romantic Bahamas get away in January. When booking the resort, we reached out several times to ask for advice how to get to the island and resort and we're given false information on travel measures that didn't run, and simply was inaccurate - which in turn led to us not being able to get to the resort at all. When reaching out to them and explaining the difficulties, even in advance of our stay, they refused to refund us and instead claimed we were lying about how difficult it was to get to the island. We had a terrible experience with this hotel, and the customer service overall, and ended up with having to rearrange our whole travel route to an extensive cost.