Royal Palm Plaza Resort Campinas

The checkin were made one guy which did not know how Expedia works. He did not know the room was already paid, greatfully a kind lady knew it, more than I and even told me how it works, using ecatds. The staff are very polite. They look forward everything you need. As a resort it is the best one in the 2nd biggest city of Brazil, Campinas, 50 minutes from Sao Paulo and 5 min from intl airport Viracopos, that will be very very used when olympic games and world cup arrives in BR.

One of the best hotels I have ever stayed and I have travelled a lot. My experience was just perfect for a weekend with my husband and my son. When we arrived at our room, the crib was already placed - I didn't ask, but they knew there was a baby traveling with me. They have a room with everything we may need to prepare the bottle of the baby and also offer fruits and daily soup to kids. The rooms are very comfortable, the pool is amazing, the restaurant have not only a great service but also a fabulous food and the children's area is something I have never seen in my life - any children will go nuts with all the infra-estructure they have and the attention of the employees with the kids and with us is fantastic. I had a fantastic massage at the SPA that is gorgeous. Definitely one of the best hotels in Brazil. If you are looking for a perfect stay in Campinas, this is the hotel.

What was supposed to be a relaxing weekend turned out to be as eventful and as stressful as possible with regards to this hotel. They are "supposed" to be the most expensive and best hotel in town but it turned out to be a horrible and uncomfortable experience. Loud music ALL weekend long from morning to evening in even an outside(non courtyard) room. Staff had no idea that the travel website and their great services were available even looking at my printed and paid confirmation. RUDE staff and Managers in the front desk and basically kept me there and harrassed me, kept me waiting for over ONE HOUR at check-out after one of the worst and overpriced hotel stays in my life. Please don't make the mistake that I made by checking into this hotel. Try Hotel Vitoria in town and at less than half the price you will be MUCH better served. Totally HONEST and TRUE review.