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Sandman Signature Ottawa Airport Hotel

3 1/2 star rated hotel
8.8/10 Excellent
(1498 verified Hotels.com guest reviews)
See real reviews (70)

generated by AI based on family reviews

Overview

The Sandman Signature Ottawa Airport Hotel is praised for its convenient location near Ottawa Airport, along with its clean and comfortable rooms and welcoming staff. Many guests appreciate the complimentary airport shuttle service, though some have noted inconsistencies in its punctuality. The hotel's proximity to restaurants and shopping amenities is also a plus for many. However, some reports mention issues with housekeeping, elevator maintenance, and inconsistencies in service, suggesting some areas for improvement.

Guest highlights

Clean and comfortable rooms
Excellent staff
Convenient location near restaurants and shops
Complimentary airport shuttle (though punctuality may vary)

About the hotel

A restaurant, a bar/lounge, and dry cleaning are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a 24-hour front desk, free newspapers, and a front-desk safe.

Nearby attractions

Sandman Signature Ottawa Airport Hotel is located in Nepean, a walkable area in Ottawa with good shopping. Centrepointe Theatre and Canada Agriculture and Food Museum are cultural highlights, and some of the area's landmarks include Billings Estate National Historic Site and Peace Tower. Looking to enjoy an event or a game while in town? See what's happening at Canadian Tire Centre or Superdome at Ben Franklin Park.

Popular amenities

Parking

Airport shuttle on request
Free 24-hour roundtrip airport shuttle
Free uncovered self parking on site
Onsite parking includes off-street options
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

1 bar
1 restaurant
Room service available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service

Accessibility

3 on-site accessible parking spaces
Elevator
Elevator door width (inches): 36
Hand-held showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible restaurant

Conveniences

ATM/banking services
Elevator
Free newspapers in lobby
Front-desk safe
Vending machine

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Sandman Signature Ottawa Airport Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

70 reviews

Review data

5 star reviews

53%

4 star reviews

33%

3 star reviews

9%

2 star reviews

4%

1 star reviews

1%

We have selected a sample of reviews which reflect what travellers have said about Sandman Signature Ottawa Airport Hotel

Showing 1 - 10 of 70 reviews

Latest reviews (70)

B

Brian

20 Sept 2024 - 22 Sept 2024
reviewed on hcom

5 out of 5 stars

First time at Sandman near Ottawa airport. Was not disappointed, very nice and well maintained hotel with lots of amenities nearby. May become my go to on trips through Ottawa.
S

Stuart

29 Jul 2024 - 31 Jul 2024
reviewed on expedia

5 out of 5 stars

Clean, room was in good condition, free shuttle to the airport. Great experience
J

Julie

22 Jul 2024 - 23 Jul 2024
reviewed on orbitz

5 out of 5 stars

Very nice! Cindy beds! Close to airport and walking distance to lots!
W

Waltraud

14 Jul 2024 - 16 Jul 2024
reviewed on expedia

5 out of 5 stars

I was very happy with my two day stay .Great staff , clean and comfortable rooms , easy parking and restaurants nearby . I will definitely be staying here again !
M

Manpreet

28 Jun 2024 - 29 Jun 2024
reviewed on expedia

4 out of 5 stars

The shuttle service was really good and the hotel room was very clean.
W

Waltraud Trudy

27 Jun 2024 - 28 Jun 2024
reviewed on expedia

5 out of 5 stars

Have stayed at this property numerous times now . I always find the stafff and service to be excellent . The room was exactly what I needed . A clean quiet room with many dining options nearby. Very conveniently located by the Ottawa Airport with a shuttle available . Parking (self) is always available and safe. .Pricing ( I used Expedia) was very affordable. Very good value . I would highly recommend this hotel and I will be staying here again soon.
M

Monzer

15 Jun 2024 - 16 Jun 2024
reviewed on expedia

5 out of 5 stars

Staff is very nice The hotel is clean Restaurants are close Easy parking
B

Beverly

14 Jun 2024 - 15 Jun 2024
reviewed on expedia

5 out of 5 stars

Wonderful staff member checked me in and the room was very nice - the location is conveniently near the airport and the shuttle was very handy for my early morning flight. It’s right next to a shopping plaza and highway though so don’t expect nature or gardens etc.
Y

Yolanda

18 May 2024 - 20 May 2024
reviewed on expedia

4 out of 5 stars

quite clean and modern. good parking. hard time understanding much of the staff since english is not a first language.
L

Laurie

14 May 2024 - 15 May 2024
reviewed on travelocity

2 out of 5 stars

This is the second time I've stayed at this motel exclusively for the shuttle service to the airport. Both times when I called to be picked up, the shuttle did not come. Both times I was informed it did and had left again. After waiting 45 minutes for the shuttle to come, I was instructed to use a Blue Line Taxi and they would pay the fare. Unacceptable service IMHO. Secondly, I asked for a 3 AM wake up call and did not get one. Lastly, I booked my room through the Expedia app and both times I was given a handicapped room without a tub. I look forward to a long soak after flying all day. I feel like I was treated differently because of how I booked the room. When you are paying almost $200 American dollars a night, you expect more than Hotel 6 type of service.
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