New Knight Royal Hotel

Staff weren’t very helpful. They didn’t ask for us to pay when we arrived (normally we pay before hand so we forgot too) and instead of waiting until morning we had a staff member bang on our door after midnight. We have two kids under two who were sleeping. We arranged the shuttle service to take us to the airport the following morning and they cancelled it last minute resulting in us needing to organise a taxi. Place is dirty, especially the bathroom but our main issue is staff incompetence.

Convenient airport shuttle. Quiet environment. The room is big. Friendly staff. Clean. Free bottle water. Electric kettle for hot water

Location close to the Shanghai Pudong airport. Very helpful staff. Offers free shuttle to/from airport (I did not have a chance to use it though)

Said there was a free shuttle as soon as you text them they will be there within 30 minutes. We waited 1 hour and 15 minutes for the shuttle. Our room was disgustingly dirty, the shop next door didn’t take card and no one wanted to help us. The cleanliness of our room really put us off eating or doing much as it was so dirty.

The free airport shuttle is the main reason I picked this hotel. However it took a while for the bus to come. On the way back to the airport the next morning the shuttle bus was so crowded so I ended standing by the door for the entire 10 min ride. Good thing was that they dropped me off at the subway station. Since I was going to the city, no need to go back to the airport. The breakfast was good, especially the stirred fried vegetables.

Good enough for an airport hotel. A place to sleep.

Although they did offer airport pick-up even during Covid, once the driver picked me up, he kept looping around to wait and pick up others, and even after we started heading to the hotel, he got another call and we all went back to pick up more people. So, it took a long time to get to the hotel. Then once at the hotel, they did not have my reservation although my wife had called ahead to confirm it. I showed them the confirmation from Hotels.com, but they could not find it. Fortunately, they still had rooms available, and the room was very nice and clean. Breakfast was good.

Very spacious and clean room, powerful water pressure and efficient room heating. Shuttle service extremely convenient. Very close to Airport and Disneyland. There are two big fashion outlets around too. They send you a full instructions for shuttle bus as well as some handy tips after you make your booking. Very friendly and helpful staff members. Breakfast was amazing too! I have stayed in a few hotels in this area for business purposes. This hotel is definitely my favourite one. I would definitely recommend.

This hotel was very average, which I expected from the reviews. The building is very nice, and the lobby is beautiful. My room was clean, very comfortable, and had good amenities. The location was close to the airport and also to Disney, which is why I booked it. However, the times the bus leaves to Disney was not useful, as it would have arrived well after opening time and the lines to get in are very long. I flew to China just to go to Disney, so I had to take a taxi to Disney to get there early for the line. The taxi was not a real taxi, and the front desk was terribly unhelpful, like impossible. Everything simple that I asked for, and I am an airline employee who has been to over 80 countries so I do not usually need much, was next to impossible to communicate or receive. I stayed for the price, location, and the easy cancellation rules, but I don't think I would go back to this hotel.

Excellent option for anybody to spend a night nearby Pudong airport. Wonderful attitude of the staff, starting with Jenny, who is very helpful and kind at the reception desk. Easy and efficient transportation between PVG and hotel.