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Steigenberger Airport Hotel Frankfurt

9/10 Excellent
(2234 verified Hotels.com guest reviews)
See real reviews (401)

generated by AI based on family reviews

Overview

The Steigenberger Airport Hotel Frankfurt is a popular choice for travellers, with many praising its convenient location near Frankfurt Airport and the complimentary 24/7 shuttle service. Guests frequently mention the comfortable rooms and the high-quality breakfast buffet. However, some reviews point to inconsistencies in shuttle service reliability, with some guests experiencing significant delays. While many appreciate the hotel's amenities, such as the pool and gym, issues such as inconsistent air conditioning, limited restaurant hours (with weekend closures), and a lack of USB ports in some rooms have also been reported.

Guest highlights

Complimentary 24/7 airport shuttle
Comfortable rooms
High-quality breakfast buffet

About the hotel

This smoke-free hotel features 3 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.

Nearby attractions

Near a metro station, Steigenberger Airport Hotel Frankfurt is in Frankfurt Airport Area, a neighborhood in Frankfurt with good airport proximity. Main Tower and Römerberg are notable landmarks, and travelers looking to shop may want to visit Skyline Plaza and Frankfurt Christmas Market. Looking to enjoy an event or a game while in town? See what's going on at Deutsche Bank Park. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as hiking/biking trails.

Popular amenities

Parking

Free 24-hour roundtrip airport shuttle
Height restrictions apply for onsite parking
Offsite parking within 328 ft (EUR 20 per day)

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

1 bar
24-hour room service
3 restaurants and 1 coffee shop/cafe
Buffet breakfast available for a fee daily 6 AM–10:30 AM: EUR 28 per person
Coffee/tea in common area(s)

Spa

Massages
Spa open daily

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
Elevator
Elevator door width (inches): 35
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (inches): 43
Wheelchair-accessible restaurant

Things to do

Bicycle rentals
Fitness center
Full-service spa
Hiking/biking trails
Indoor pool
Playground
Sauna
Steam room

Outdoor

BBQ grill(s)
Garden
Terrace

Conveniences

Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe

More

Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for Steigenberger Airport Hotel Frankfurt
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

401 reviews

Review data

5 star reviews

75%

4 star reviews

15%

3 star reviews

7%

2 star reviews

2%

1 star reviews

1%

We have selected a sample of reviews which reflect what travellers have said about Steigenberger Airport Hotel Frankfurt

Showing 1 - 10 of 401 reviews

Latest reviews (401)

J

Jack

29 Sept 2024 - 30 Sept 2024
reviewed on hcom

4 out of 5 stars

Great location for flights in and out of Frankfurt airport. Well appointed hotel and held our luggage before check in time as we returned the rental car. There is a shuttle that is supposed to run every 20 minutes but waited 45 minutes. Driver only stopped for 10 seconds as we tried to stop him. He was supposed to stop at gate E8 but blew past E8 and stopped at gate E9 for only 10 seconds. Had to call hotel staff to have him come back, 10-15 minutes. To the Hotel's credit they apologized and comped us with breakfast vouchers. This incident aside, a very nice hotel with many nice features. Restaurant a little pricey.
j

john

3 Oct 2024 - 4 Oct 2024
reviewed on hcom

3 out of 5 stars

Free hotel shuttle, I inquired twice about the details by e mail through the hotels.com app and never heard back. Very slow check in at the front desk, seems they need to improve their system. My complimentary drink was charged 9 euros. 30 euros for a burger. Room was descent and had a good nights sleep. Good tv channels.
D

Damon

18 Sept 2024 - 19 Sept 2024
reviewed on hcom

3 out of 5 stars

Cable TV was out of service, as well as streaming on the TV, air conditionong may as well have been heating as it was less effective than opening the window (always lovely at a hotel by an airport), sink is in the middle of the room with a tiny mirror making shaving a joy, and shower leaked into the bedroom rug, which is about 10 inches away. I've experienced better for the price. Staff and restaurant were lovely, but I would look elsewhere.
T

Troy

5 Aug 2024 - 23 Aug 2024
reviewed on hcom

3 out of 5 stars

I stayed for a little over a week for business. The parking garage ticket machines did not take American Express even though it said they did. Signage in parking garage was not very clear for foreigners. The air conditioning in the room was terrible and did cool at all even though the thermostat said 16, which was not true. The fruit flys at the bar were very annoying and $8 for a coke was ridiculous! Comfortable bed and nice shower were the only highlights.
E

Eric

15 Aug 2024 - 16 Aug 2024
reviewed on hcom

5 out of 5 stars

Very nice room and enjoyed the burger at the lobby lounge restaurant. Only negative if that the air conditioning was on full blast yet barely noticeable. But most other places in Germany don’t even offer air conditioning so at least they tried? Other than the warm it was a great and very convenient and affordable stay near the Frankfurt airport. It was actually much fancier than I expected for the price. Would definitely stay again.
H

Hideo

9 Aug 2024 - 10 Aug 2024
reviewed on hcom

5 out of 5 stars

Overall, very good hotel. We wish if restaurant have more German traditional food. Shuttle service from and to airport were nice.
P

Peter

27 Jul 2024 - 28 Jul 2024
reviewed on hcom

5 out of 5 stars

Great airport hotel. Efficient service, well designed and appointed. Great place to begin adjustment to jet lag or to wait for a morning flight. Better than most airport hotels I have stayed at.
L

Louis

26 Jul 2024 - 27 Jul 2024
reviewed on hcom

4 out of 5 stars

It’s a great room and very comfortable with the free airport shuttle being very handy. The breakfast buffet was huge and high quality. The only problem was that the AC dos not work, but they sent someone up to fix it quickly and he got it working after 20 minutes off working on it.
K

Kathryn

26 Jul 2024 - 27 Jul 2024
reviewed on hcom

5 out of 5 stars

Terrific room and hotel ! I had a Business Executive room. The floor plan is nice and the room was very clean and quiet. Staff was very pleasant and efficient. Catching the Airport Shuttle was easy and prompt. The planes are directly overhead on the flight path to the airport but I didn't hear them unless I was outside of the hotel. This is the nicest airport hotel I've stayed in on European trips. I definitely would stay here again and I highly recommend this hotel.
A

Anne

9 Jul 2024 - 10 Jul 2024
reviewed on expedia

5 out of 5 stars

Super comfortable bed, lovely shower and Quality soaps and shampoos available. Proximity to the airport and free shuttle were our main attractions but the hotel is a whole is top class.
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