Novotel Milan Malpensa Airport

It was very convinient for the airport eit airport shulter option!!!! It is very clean the room has everythink you might need... Restaurant have basic diner and breackfast options

We arrived at nearly 8 pm that night and we’re told our room was still not ready. The front desk person stated our room was previously used by the flight attendants for a certain company and due to the flight being delayed, they were still in the room and won’t check out until later. The room would still require cleaning once they check out. He offered us two separate rooms with two twin beds and said that was the only option as the hotel is fully booked. I have never heard of someone can occupy the room until 8 in the evening. We have two small children and having them sleeping by themselves in twin size beds was not safe. Breakfast was covered but tasted very strange. We didn’t want to risk getting sick on the flight so did not eat the food. Overall I don’t think this hotel is meeting the classification of a 4-star hotel. Extremely disappointing!

Carpet was dirty and air conditioning are not cold. The transfer only run from 8-10am, if you need transfer to the airport after 10am the change is 25 Eour for only 5 mins drive.

We booked a 4 bed room, which is too small ( double bed and double sofa the one next to the other). Big bathroom. A bit smelly room, as if someone has been smoking. Bad air conditioning, it was hot during the night. Nice buffet dinner. The common areas are nice, although the pool is much smaller than the one shown on the photos. Big parking, well located near the airport.

Very convenient, clean and closely located to the airport with a good shuttle bus.

Room was clean but small. Hotel overall is nice. There is a charge for the shuttle, €5/person. Something to know as its not well advertised.

this is a good hotel with shuttle service from airport for 5 euros per person, teh hotel is comfortable but the issue on my stay the fire alarm got broken in the middle of the night , so besides scary everybody’s , they couldn’t fixe ir for 3 hrs. was impossible to sleet

This is a perfectly serviceable hotel for easy access to or from Malpensa airport. It was quite hot while we were there for a single night, and the AC was barely a cool breath, but I was thankful they had it at all, since it is not the standard in Europe. Unfortunately you have to pay €5 per person to transport to or from the airport, as opposed to a complimentary shuttle which is usually the case in the states. I will say the staff were super friendly and very responsive to our needs.

Hotel cleanliness, quality, etc fine. Point out: don’t count on shuttle. Claim is every 15 minutes. We came in just past 5 and when calling were told the next would be at 6pm unless we wanted a personalized arrival window. Family waiting with us similarly had to wait 50 minutes for shuttle to arrive. Next morning we’re told shuttle runs at 4:30am. When we arrived at 4:30 it was full so we had to get taxi.

It was a great landing spot for our family, the night before our flight out of Milan. The outdoor pool, indoor kids play area, and restaurant inside were perfect so we didn’t have to leave the hotel. The shuttle to the airport was worth the 5 euros per person. We took a taxi from the airport to this location, and it cost us 40 euros.