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- Hilton Mexico City Airport
Hilton Mexico City Airport
4 1/2 star rated hotel
7.6/10 Good
(1092 verified Hotels.com guest reviews)
See real reviews (88)
generated by AI based on family reviews
Overview
The Hilton Mexico City Airport offers the ultimate convenience for travellers, being located directly within the airport. Many guests appreciate its location for short stays before or after flights. Positive feedback mentions clean and spacious rooms, and efficient service. However, there are some negative points to consider. Some guests have reported issues with elevators, including prolonged wait times and out-of-service elevators. The hotel has also received criticism regarding room noise, including airport announcements and sounds from adjacent rooms, and the condition of some rooms and bathrooms, including issues with air conditioning, cleanliness and water leaks. Access to the hotel from certain terminals may also present challenges, with some guests noting confusing signage and the need for taxis or shuttles between terminals.
Guest highlights
Convenient airport location
Clean and spacious rooms
About the hotel
Nearby attractions
Located in Venustiano Carranza neighborhood, Hilton Mexico City Airport is connected to the airport. Palacio de Bellas Artes and Chapultepec Castle are cultural highlights, and some of the area's notable landmarks include Zócalo and Metropolitan Cathedral. Looking to enjoy an event or a game? See what's going on at Autódromo Hermanos Rodríguez or Foro Sol.
Popular amenities
Parking
Airport shuttle on request
Free 24-hour roundtrip airport shuttle
Offsite parking within 10 ft (MXN 288 per day)
Wifi
Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet
Food and drink
1 bar
1 restaurant
Coffee/tea in common area(s)
Free daily reception
Full breakfast available for a fee 6:00 AM–noon on weekdays and 7:00 AM–noon on weekends: MXN 310.00 for adults and MXN 155.00 for children
Room service available
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Accessibility
Accessible bathroom (select rooms)
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible path of travel
Conveniences
Elevator
Front-desk safe
More
Smoke-free property
TV in lobby
Reviews that mention...
Hotel Reviews
for Hilton Mexico City Airport
3.5 out of 5 stars
88 reviews
Review data
5 star reviews
- 30%
4 star reviews
- 26%
3 star reviews
- 16%
2 star reviews
- 17%
1 star reviews
- 11%
We have selected a sample of reviews which reflect what travellers have said about Hilton Mexico City Airport
Showing 1 - 10 of 88 reviews
Latest reviews (88)
R
Rebecca
22 Sept 2024 - 23 Sept 2024
reviewed on hcom
5 out of 5 stars
clean and spacious room. Good shower. Perfect for a layover
O
Osvaldo
11 Aug 2024 - 12 Aug 2024
reviewed on hcom
2 out of 5 stars
Elevator service to the airport pretty bad.
Shower water in the room (shower walls unsealed)
A
Aura
27 Jul 2024 - 28 Jul 2024
reviewed on expedia
4 out of 5 stars
It is very conveniently close to the airport. A shuttle runs from and to the airport
M
Michelle
20 Jul 2024 - 23 Jul 2024
reviewed on expedia
3 out of 5 stars
Most airport hotels do not need to put much effort into facilities or comfort because they have a captive and mobile guest pool. The rooms here are small, pretty uncomfortable, the showers leak a lot, and the whole property needs a significant update. Staff was friendly. Food was terrible.
V
Valerie
16 Jul 2024 - 17 Jul 2024
reviewed on expedia
2 out of 5 stars
I arrived on a very late flight and chose this hotel for its convenience in the airport. The power was out in the hotel so I had to wait for almost an hour so I could check in. The halls were only lit with dim emergency lights. It was very difficult to navigate my luggage and no one came to assist me. I had to use my phone flashlight to gain entry to my room. With no lights I couldn’t shower so went immediately to bed. No apologies, assistance or compensation was offered. For the price of the room I would have expected better service.
I
Ireland
8 Jul 2024 - 9 Jul 2024
reviewed on hcom
1 out of 5 stars
Not clean, not very friendly to white people. No one was very helpful and to try and get money transferred into pesos, they try to rob you and charge you way more then needed. Not empresses at all
j
jose felipe
17 Jul 2024 - 18 Jul 2024
reviewed on hcom
1 out of 5 stars
Terrible arrival.. had sent indication via chat that our flight was delayed and when we arrived, our reservation was cancelled by the hotel, the front desk indicated that they were at 100% occupancy and nothing they can do.. as They did not receive notice that we were going to arrive late (by hotels.com) they cancelled... oversold.. terrible experience trying for one hour to get a room by the airport at 1am... this is a terrible service by hotels.com and hilton airport.. only after more than an hour, the front desk clerk went, cleaned a room and checked us in. Overall unnaceptable
R
Raul
16 Jul 2024 - 17 Jul 2024
reviewed on orbitz
1 out of 5 stars
A blackout at the airport keep the hotel without electricity , water and wi-fi.
Staff didn’t provided any help, explanations or flashlights, etc
No electricity emergency system at the hotel .
I
Ireland
14 Jul 2024 - 15 Jul 2024
reviewed on hcom
5 out of 5 stars
It was great and easy to stay while coming to the airport
C
Caelleigh
13 Jul 2024 - 14 Jul 2024
reviewed on expedia
5 out of 5 stars
Very convenient for international travel. Quick service. Clean room.
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