Blue Lagoon Inn & Suites

nice and clean pool helpful staff very small rooms and small beds not good for couple.. bad location need to take taxi or trike to gett.out from hotel aria . long and muddy road. not made for walking. pool,open between 9am to 9pmnno no swimming before breakfast.

They overbooked the standard room and put me in a dormitory instead. I was forced to accept it as there is no other room left. I requested them to refund me the price difference in for the 2 rooms. They refused and only agree to give me a free breakfast. They said there is free shutter to the airport, but that only starts at 8 am. I had to go to the airport early, they asked me to pay the tricycle myself. There was a lot of argument, but they finally paid for it. The wi-fi there is equal to nothing.There are a lot of connection shows up, but none of them are connectable. I will not choose the hotel again if there is the next time.

Blue Lagoon never disappoints. Great service and staff. It's close to the airport and the pool is great. They've always been very welcoming to guests that visit to use the pool and restaurant, which is great if you need a place to entertain friends or family. Great prices here through Hotels.com match local discounted prices.

Our main complaint about this hotel is the unprofessional service in relation to a tour we booked through them. We booked the tour to see the underground caves. We were in the lobby at 6:45 a.m. The driver drove like a mad man for about 1.5 hours through curvy roads. It was a miserable ride. We get there and the place is packed. Our group was #57 in line for a boat. Within about an hour of waiting on the dock many of the boats were coming back in because of rough seas, and the majority of the captains were refusing to go back out. At this point, we just wanted to go back to our hotel. The guide kept saying to wait, because we might get on a boat. If the captains are saying the sea is dangerous, I don't want to get on a boat! We spent the entire day sitting on a hot, uncomfortable dock and never got on a boat to do the tour. Then an ambulance pulls up and is putting an injured lady on a stretcher. We found out one of the boats capsized! The guide tells us at 1:30 there's no chance of getting on a boat, and we could eat lunch now. Many tourists were angry, not hungry, and just wanted to leave. We didn't eat and got back on the uncomfortable shuttle. We got to Blue Lagoon about 4:00 p.m. We were expecting a full refund. We got a partial refund, but still had to pay the driver and guide. We were furious! If they would have told us that morning that the seas were rough and we might not get on a boat, we wouldn't have wasted our only day in Puerto Princesa on a horrible "tour."