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Luigi
11 Jun 2024 - 17 Jun 2024
reviewed on expedia
5 out of 5 stars
It was our first time at the island and Sao Miguel. Since the arrival at the airport to the last day, it was like we were at home! Personal thanks to the owner and the entire staff taking care of the family. Hey, let's include 'Host" the cat too!
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Lana
14 Jun 2024 - 17 Jun 2024
reviewed on hcom
5 out of 5 stars
We spent our last 3 nights on Sao Miguel here and our 2 boys loved it. The staff members are absolutely amazing! The hotel is very clean and the breakfast is excellent. We had an early flight on our last day, and they even made our breakfast to go. Everyone is so kind and they all go above and beyond.
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Remon
22 Apr 2024 - 27 Apr 2024
reviewed on expedia
5 out of 5 stars
Highly recommend! The staff here are all wonderful and kind. We really enjoyed the experience and would say it was one of the best hotels we’ve stayed at.
Pros:
- quiet location, family friendly, highly walkable close to restaurants, supermarkets, harbourfront/whalewatching, sightseeing
- room was very clean, modern and spacious for 2 adults and 2 kids (1 bathroom, 1 kitchen, 1 king and 1 pullout couch)
- staff were very flexible in providing breakfast night before an early trip/excursion
- staff were accommodating and helped us with recommendations (hotsprings and restaurants), accomodated early check-in and even provided an extra phone charger to use
- small clean gym onsite
- cute & friendly resident cat
- nice art displayed in the hotel and available for sale, nice free small art exhibit connected to the hotel
- free hazelnut chocolates in the lobby
- nice free parting gift on check out
- communication was great (even used WhatsApp us when they needed to tell us something)
- kitchen fully stocked with all necessities, clean, with nice appliances to use
- beds nice
Cons:
- pool is a little small and cold but kid friendly and I’m sure it’s very nice during the summer, we went during April when it was a little milder
- parking is tricky (small and limited) but the staff were very accommodating in giving us a space in their garage, there is free parking nearby but can fill up quickly
- sauna was not operational and under maintenance but looked clean and comfortable
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Ruth
17 Feb 2024 - 19 Feb 2024
reviewed on expedia
5 out of 5 stars
The staff went above and beyond to make sure that everything was perfect for our stay. The hotel is close to downtown and parking close by. A delicious breakfast was delivered to our room each morning. Highly recommend this hotel.
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Richard
24 Dec 2023 - 1 Jan 2024
reviewed on hcom
5 out of 5 stars
This is the best place I’ve ever stayed. Super clean, modern and comfortable. The staff go out of their way to make these apartments feel like you are at home. We stayed here over the holidays and they brought us Christmas cake and New Year’s gift. The staff are so thoughtful. The quality of everything is amazing-towels, kitchen equipment, bedding, pillows. We were really sad to leave this place. I would recommend parking in one of the nearby lots as the narrow streets in Ponta Delgada are a bit stressful. Overall this place and the staff are amazing!!!
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GRELLAN
27 Oct 2023 - 2 Nov 2023
reviewed on expedia
5 out of 5 stars
Casa is a terrific find and a great place to stay . Nicole is the manager and her personality radiates through all the staff . It is really worth booking one if the larger apartments . They offer airport pickup and although our flight was almost 90 mins late Nuno was there with a big welcome .
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Annie
2 Sept 2023 - 6 Sept 2023
reviewed on expedia
5 out of 5 stars
This place is excellent. The staff are really kind. The rooms are spotless, modern, and spacious. The hotel is a few minutes walk to the city center.
On my last day, they prepared a go-to breakfast because my flight was early in the morning.