Casa de Tortuga

The room we got was not pictured. The roosters next door start crowing at 3am and the parking lot directly outside the window is loud. Neighbors play loud music at 7am for about 10 minutes. There are bugs in the kitchen. Termite trail on the ceiling. No warm water in the bathroom.

Beautiful Oasis type stay. Only complaint they attimently would not honor a later checkout even though they advertise it as available upon request. The local made service starts at 11 and our room was not going to be occupied later that day. We even offered to pay as we had an evening flight off the island and they did not budge!🙁

This is a great place. The owner is helpful, personable. We showed up four hrs early in lousy weather and he made us comfortable and managed to get our room cleaners as soon as the occupants left. He has lots of advice (breakfast, taxis) that worked. The room is nicely decorated.

Very comfortable bed, beautiful pool. We were able to leave our bags there after checking out to walk around town, then could sit by the pool until our taxi took us to the ferry. extremely friendly. bath towels, beach towels, and pool towels all provided! Exceptional value! All over P.R. there are chickens and roosters, so bring ear plugs

My check in was at 2:00pm according to the website where I booked and it was by 3:30pm that the person arrived at the hotel. He ignored us completely and went about to complete what he was doing. Host seemed bothered by our presence and his tone of voice was loud followed by sarcasm. Host is very rude and made us feel uncomfortable at every single second of our stay. Rooms were not properly equipped for our arrival and seemed nothing like the pictures being promoted. Doors were broken, air conditioning was not working properly, there was food left in the stove and microwave which seemed like the room itself was never cleaned before our arrival. The bathroom was dirty and the shower had black fungus on its corners. The pool, chairs, towels, pool bar, stairs, and everything else in the hotel was dirty and seemed abandoned. There was animal feces everywhere. We were treated horribly and everything step we took was followed by an aggressive comment or scolding. He seemed angry, we were being watched in the pool, in the lobby and the parking lot where he made multiple comment as if our cognitive development was below average. This host and his comments intent were hostile, homophobic, xenophobic and should not be allowed to work with people or be disrespectful towards paying guest. This was a horrible experience and I will never again stay in casa tortuga. Never again.

Linda was very inviting and made us feel very welcome. The building itself was a little difficult to find as the front was a little obscured due to the bushes and trees out front but once we found it, it was great. There was parking out front and then the office and pool around the side and back. If you need a room to camp out in with lots to do, this probably ain’t the place. But if you need a cozy, clean place to stay while you tour the town/area then look no further. All the basic amenities were provided and we had no complaints. Once we parked, we could walk just about anywhere in town to get something to eat. The grocery store was also just two blocks away. Would recommend to a friend looking for somewhere to stay.