Hotel Nuevo Boston

There was zero cool air (fan) or air conditioning in the hotel room. So the rooms were incredibly warm and way too hot to sleep comfortably at all. The pillows were either rock hard and too high and gave me neck pain, or was almost flat and gave my mother no support. There was no explanation or attempt at assistance for the air situation. We were “simply” told—sorry..the air conditioning and any air is off. Sorry! We were told to open the window. But there is no screen and construction and traffic noise outside the hotel—so we obviously did not want to leave the window open all night. Despite the window being closed, we could still hear the construction and traffic (even tho we asked to be in a room where we wouldn’t be disturbed by traffic noise) Never would have thought they’d be doing construction on the street early on a Saturday morning! Also—we could hear furniture and ppl moving things above us and it seems like the housekeeping was happening very early above us and outside in the hallway. And they were VERY noisy!! Our sleep was disturbed many times and it was just not comfortable at all. Also, with so many English speaking guests, one would assume the restaurant would have staff that spoke a bit of English. We found it very difficult to deal w the staff when we went for dinner. All in all, this was not what I was expecting when I booked this hotel, and did not appreciate having a horrible nights sleep the night before I had to take a 7hr flight.

Good option close to the airport. The airport shuttle is a great service and really convenient. There is not a lot in the immediate area but a short walk to a big mall and multiple supermarkets

Great place to stay near Barajas airport

Very clean, near major shopping mall, street parking and hotel parking, secure well-lit area, and close to airport. The only two confusions if driving was whether to park in front or drive down the ramp to underground parking; if you go down the ramp by mistake and choose not stay in hotel parking they will give a key card to leave the parking area; upon trying to go through the exit gate the instructions are awful. What you have to do is get out of the car, go to a gap at the left side of the gate, put the key card into the receptacle, and the gate will open. They should replace their instructions with what I just wrote.

Staff was friendly and helpful and everything went smoothly, as one would hope for. Convenient for the proximity to Madrid's international airport

Conveniently located hotel by Madrid airport. Exceptionally clean and well maintained. Nice pool. Pleasant staff. Rooms spacious and clean. However…. Restaurant is the only place to go since it’s a semi-industrial/commercial area hemmed in by the highway. Large restaurant with lots of tables. Staff swamped by customers and unable to keep up. Everything took a long time from getting drinks to receiving the meals. I had to send my chicken fillets back since they were raw inside. My daughter had to also send hers back because they included meat in a salad and she specifically advised she was a vegetarian and wanted The salad without the meat on top. Pricey and very slow. An unsatisfactory experience. Beds were not comfortable. Lumpy and hard. Not one of the three of us had a good night on the mattresses. Bedding clean and in good repair. Spend some money on decent mattresses please. Breakfast good and plentiful. Shuttle a nice bonus. Probably would not stay again because of lack of food choices nearby and very uncomfortable beds

Very comfortable nice staff good restaurant and shuttle a bonus

Nice room, coffee service in room, 24 h shuttle to airport at the hours, friendly stuff, nice pool.I will go back.Not many bars around but close to shopping mall by car.

This place is a PERFECT rest between flights or when you are coming off one. Great food, pool, service, airport transfers! Awesome!

Just stayed to rest up after a long journey and before flight home.