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Sercotel Madrid Aeropuerto

4 star rated hotel
8.8/10 Excellent
(1009 verified Hotels.com guest reviews)
See real reviews (127)

generated by AI based on family reviews

Overview

The Sercotel Madrid Aeropuerto is a popular choice for travellers needing a convenient overnight stay near Madrid-Barajas Airport. Guests consistently praise the hotel's complimentary airport shuttle service, which is described as efficient and reliable, although it requires a phone call to arrange. The hotel is noted for its friendly and helpful staff, comfortable and clean rooms, and a good quality breakfast. While some guests found the rooms smaller than expected or slightly noisy due to proximity to a playground, the overall impression is positive, particularly for those prioritising ease of access to the airport and a comfortable overnight stay. A few reviewers mentioned some shortcomings in terms of restaurant quality and minor maintenance issues. However, the ease of airport access and positive staff experiences outweigh the minor drawbacks for many.

Guest highlights

Convenient and free airport shuttle service
Friendly and helpful staff
Clean and comfortable rooms
Good breakfast

About the hotel

Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free WiFi in public areas, a free airport shuttle, and a free manager's reception are also provided. Additionally, a poolside bar, a snack bar/deli, and a sauna are onsite.

Nearby attractions

Located in Barajas neighborhood, Sercotel Madrid Aeropuerto is connected to the convention center. Fuente de la Concha and Castillo de la Alameda are notable landmarks, and the area's natural beauty can be seen at Juan Carlos I Park and El Capricho Park. Looking to enjoy an event or a game while in town? See what's going on at Real Madrid City. Guests appreciate the hotel's convenience to public transportation: Alameda de Osuna Station is 8 minutes by foot.

Popular amenities

Parking

Airport shuttle at scheduled times
Electric car charging station on site
Free roundtrip airport shuttle from 5:00 AM - 1:00 AM
Height restrictions apply for onsite parking
Limited onsite parking
Onsite parking available only on request
Onsite parking options include a garage
Secured covered extended parking on site (EUR 17 per day)
Secured covered self parking on site (EUR 17 per day)
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
Buffet breakfast available for a fee daily 5 AM–10:30 AM: EUR 13.50 per person
Room service available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
Elevator
Handrails in stairways
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

Fitness center
Seasonal outdoor pool

Outdoor

Outdoor furniture
Pool sun loungers
Terrace

Conveniences

Elevator
Front-desk safe

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Sercotel Madrid Aeropuerto
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

127 reviews

Review data

5 star reviews

51%

4 star reviews

35%

3 star reviews

9%

2 star reviews

3%

1 star reviews

2%

We have selected a sample of reviews which reflect what travellers have said about Sercotel Madrid Aeropuerto

Showing 1 - 10 of 127 reviews

Latest reviews (127)

K

Kelly

1 Oct 2024 - 2 Oct 2024
reviewed on hcom

4 out of 5 stars

The front desk staff was extremely friendly and helpful. The lobby has been updated and the breakfast and coffee offerings were really good. The room itself was clean, but it was smaller than I was anticipating. We only stayed for one night, but with two kids and two adults (bunk beds + what felt like larger than a full but smaller than a queen bed) it would have been tough to stay longer than that. They also seem to limit how low you can put the air conditioning - about 72F/22C. To sleep, we like it a few degrees cooler and it was a little uncomfortable. The hotel offers a free shuttle to the airport which was on time and very helpful.
S

Shauna

26 Sept 2024 - 27 Sept 2024
reviewed on hcom

3 out of 5 stars

Chosen for proximity to airport and shuttle bus. Staff was efficient, but not overly friendly. Restaurant has limited menu, but food was good. Room adjoined children’s playground and was noisy.
V

Victoia

19 Sept 2024 - 20 Sept 2024
reviewed on hcom

5 out of 5 stars

good choice for a one night stay at the airport
L

Lois

18 Sept 2024 - 19 Sept 2024
reviewed on hcom

5 out of 5 stars

We stayed here one night prior to plane travel. Just to note that you have to call the hotel for the airport shuttle upon arrival at Barajas. The hotel is about a 15 minute drive from the airport but there can be heavy traffic. The hotel is modern and the room is comfortable and quiet. The pool is not heated. The little commercial area has some good restaurants. The metro is a short walk through a residential area.
N

N J

3 Sept 2024 - 4 Sept 2024
reviewed on hcom

5 out of 5 stars

Close to the Airport with convenient shuttle. Rooms are simple but everything you need to sleep. Good bathroom. The noise of the chairs in the restaurant is loud as there are tile floors everywhere. Late in the evening, early in the morning. Avoid the rooms above the restaurant on the first floor!
L

Lynne

23 Jul 2024 - 24 Jul 2024
reviewed on hcom

4 out of 5 stars

This hotel is a great option if you have an early morning flight from Madrid, as we did. It's close to the airport, and there is a free airport shuttle, which saves time and money. The breakfast is not free, but it's at a reasonable price, and it's very good. The rooms are pretty utilitarian, but they are clean and fine for a night. There are a few restaurants that are within walking distance if you arrive in time for dinner. This was our second stay here, so you know it's a good option!
K

Kathleen

18 Jul 2024 - 20 Jul 2024
reviewed on travelocity

4 out of 5 stars

The airport shuttle information online was confusing when we arrived in Madrid. We ended up taking an Uber; however, the shuttle does run every 45 minutes. Two great restaurants just around the block in a friendly neighborhood full of families. Staff was very helpful.
C

Cecilia

9 Jul 2024 - 10 Jul 2024
reviewed on expedia

5 out of 5 stars

The transfer left right on time and there were a few restaurants around the property.
L

Lucrecia

1 Jul 2024 - 2 Jul 2024
reviewed on hcom

5 out of 5 stars

Great hotel to spend a day/night close to the airport. Shuttle service was great, staff very kind and helpful. Rooms are quite big and comfy. We wanted to use the pool but it was closed but still offer us to use a nearby one in another hotel
D

Dana

1 Jul 2024 - 2 Jul 2024
reviewed on expedia

4 out of 5 stars

Nice, clean hotel by the airport
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