Splash Beach Resort, Mai Khao, Phuket

Clean, well maintained property at an excellent location close to HKT airport. The staff were extremely helpful and the service excellent

We booked a 2 bedroom penthouse apartment with a pool which was really great although unfortunatley there were no decent TV channels available for UK guests but as we were mostly out during the day it wasn't a big deal but would have been nice to sit down as a family to watch something later in the evening. We booked this hotel in part as it is close to the airport for our connecting flight but it should be noted that it is on the other side of the runway from the terminal so although it looks close by, it is actually a bit of a trek by taxi and for a family with suitcases cost a lot more than we expected to get to. The grounds are huge and the hotel provides electric buggies to help the guests get around which is a nice feature. Not the hotels fault I know but my only word of warning to any UK visitors is be prepared for some extremely rude other guests as there were quite a few who lacked even basic manners. Far more than could be put down to coincidence.

We arrived around 16:00 and our room wasn't ready. This was not good, as it is very warm and we are traveling with 3 kids. But as we sat and waited for our room to be ready, they came and told us they had a room ready, and upgraded our room to a big villa with private pool. The staff was very service minded and polite. And the villa was super nice. The kids loved it. The resort is HUGE, but very nice and clean.

This place is perfect for families with kids. The entire resort is designed for kids water entertainments. So of you are like me and my wife traveling for fun with no kids, this place would not be your ideal location. The resort is huge with hundreds of customers and hundreds of kids! During the morning breakfast the restaurant is like a zoo with very limited items and big lines.

Lovely hotel resort . Love you can use the splash park for free. The resort is nicely spread out and the beach is beautiful . staff friendly . Reception staff supper helpful . would stay again. Continent to the airport 600 bhot in a taxi.

1. Benefit to Price/Cost This hotel is spacious and comfortable in comparison with the price that I paid. 2. Water Park Fun It also has a water park, which is free to guests. So we can have fun outside hotel rooms. 3. Buggy Service It provides buggy service all the time while staying at hotel on my request to front desk. It gives me convenient feeling when I think about the hotel. 4. Distance from Airport It is located within 20 minutes of drivin from the airport. So I usually choose this hotel for my first night stay at Phuket. In all, these are why I stay at Splash Village Resort whenever I go to Phuket. Thanks

Convenient to the airport

The staff is extremely rude. I requested a taxi to go to the airport several times from the staff. The manager was rude enough to tell me that there is no Taxi that accept card or they do a meter. Instead she got me a private taxi that charges 500bht just 5 min away. Just you know that any driver from the airport to old town Phuket which is over 30 min charges with meter 550bht without a meter 650 baht. The driver told me that the receptionist gets 50bhat if she calls their company as a commission. When I requested to speak to the manager she said I am the manager of the whole property which I doubt as she doesn’t know anything about customer service. Very terrible experience I had with this hotel from the staff.

Conveniently located close to airport and water park. Rooms large and comfortable beds. Maintenance of property is a bit lacking - rusting hand rails, missing tiles etc, although not a big deal. Check in slow.

The room was run down, rusty metal coverings in the bathroom, on the roof there was multiple patches of water damage with things stuck on the wall to try and cover. It. The air conditioning was leaking. There was no direction on where anything around the property was. It was good that it was close to the airport around 25mins. The water park was fun but you would only want to spend one day there. To get around the property they had carts and motorcycles ready for you at all times but I thought it was. Dangerous how fast they drove with people walking along the same paths.