OYO the Gables Hotel, Birmingham Airport

I felt unsafe staying here as a lone female traveller and would not recommend it to anyone travelling alone - the only think that made me feel better was barricading the door with the chair in the room as the lock was loose

This hotel is not located next to the NEC as described when I called. I had to take a tram followed by a bus to the opposite side of the airport runway. When I called the helpline was told “i dont know how to get there from the airport myself, can you not just get an Uber. This would be at a. OST of an added £23. The staff could not communicate at the hotel as English was broken, the door to the room would not lock so I had to prop a chair underneath the handle to secure it, the window handle was missing so I could not close the window, the room was dirty with the previous occupants shopping bags and receipts underneath the bed. When I asked what time the restaurant would be open to I was told we don’t have one you can either walk to the travel lodge down the road or have food delivered.

Without doubt the bleakest, most depressing room I’ve ever stayed in. Pillow case was filthy, the whole place is run down. When the shower didn’t work in the morning that topped it. The attached photo was my “upgraded room”. As a very regular business traveler I was appalled by the whole experience. Best advice, stay somewhere else, stay anywhere else!!!

Arrived at hotel but no one on reception, quickly a person came and then took me to my room. Room was clean and smelt freshly painted, bathroom functional but needs improvement. Unfortunately the bed wasn't of a great standard, pillows were terrible and the noise levels from the road and airport prevented me from sleeping. My colleague abandoned his room and booked another hotel elsewhere. I stayed for another night but wouldn't recommend here unless the noise levels are reduced a lot. No food on offer either. price paid was similar to much higher standard hotel nearby with Breakfast. On the plus side its 5-10 mins from the NEC.

The room was freezing cold the entire stay, even with the heating on full, there also wasnt any kind of heating in the bathroom. Ended up buying an extra throw for the bed at Morrisons to try and stay warm. No soap provided, had to buy our own, even though the hotel advises this is provided. Plugs in the room aren't even in suitable areas to use the kettle, we had to pull the bed out to plug the kettle in down the back of it on the floor, as all other plugs were too high up for the lead to reach a flat surface! The location isn't great, not near to any shops or convenient places to get food, and the hotel does not offer meals. If you haven't taken your car to get here, then taxis are needed to get anywhere. Overall, not a great stay.