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Sofitel London Gatwick

4 star rated hotel
9/10 Excellent
(1714 verified Hotels.com guest reviews)
See real reviews (322)

generated by AI based on family reviews

Overview

The Sofitel London Gatwick enjoys a fantastic location directly in the North Terminal, offering unparalleled convenience for travellers. Guests consistently praise the comfortable beds, clean rooms, and efficient service. While some mention smaller room sizes, the proximity to the airport and ease of access are major selling points. Multiple dining options are available, though some reviews note inconsistencies in food quality. While generally positive, some negative experiences with check-in speed and minor maintenance issues were noted.

Guest highlights

Incredibly comfortable beds
Convenient location directly in the North Terminal
Multiple dining options
Friendly and helpful staff

About the hotel

Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness center. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite.

Nearby attractions

Near a train station and near theme parks, Sofitel London Gatwick is in a walkable area with great airport proximity. Looking to enjoy an event or a game while in town? See what's going on at Hickstead All England Jumping Course. Spend some time exploring the area's activities, including golfing and outlet shopping.

Popular amenities

Parking

Airport shuttle at scheduled times, on request
Extended parking on site (GBP 25.00 per day)
Free 24-hour roundtrip airport shuttle
Self parking on site (GBP 25.00 per day)
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Food and drink

2 bars/lounges
2 restaurants and 1 coffee shop/cafe
24-hour room service
Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: GBP 19.80 per person
Coffee/tea in common area(s)

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
High pile carpet in room
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

24-hour fitness center

Conveniences

ATM/banking services
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe

More

Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for Sofitel London Gatwick
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

322 reviews

Review data

5 star reviews

61%

4 star reviews

25%

3 star reviews

9%

2 star reviews

3%

1 star reviews

2%

We have selected a sample of reviews which reflect what travellers have said about Sofitel London Gatwick

Showing 1 - 10 of 322 reviews

Latest reviews (322)

J

Janet

13 Oct 2024 - 14 Oct 2024
reviewed on hcom

5 out of 5 stars

Overnight stay before an early flight
J

Jane

10 Oct 2024 - 11 Oct 2024
reviewed on hcom

5 out of 5 stars

Always a nice welcome and friendly staff here. Great stop before an early flight. We flew from the Gatwick south but easy hop on the shuttle and worth it.
g

graham paul

15 Oct 2024 - 16 Oct 2024
reviewed on hcom

5 out of 5 stars

Great easy fir flying early , great breakfast most comfy beds
R

Ralph

1 Oct 2024 - 2 Oct 2024
reviewed on hcom

5 out of 5 stars

Very nice hotel for our overnight stay before flying out in the morning. They had a luggage check, we arrived before check in and were able to leave our luggage and do some sight seeing.
D

David

27 Sept 2024 - 28 Sept 2024
reviewed on hcom

1 out of 5 stars

Room was ok, very much a traveller room, although paid higher for a queen. Bed was awful, lumpy, obviously an old mattress as there was a thick lumpy cover on it. Worst nights sleep in a very long time!
G

Gerald

1 Oct 2024 - 2 Oct 2024
reviewed on hcom

5 out of 5 stars

Just an overnight stay but worked perfectly for our early Gatwick flight
N

Neil

16 Sept 2024 - 17 Sept 2024
reviewed on hcom

5 out of 5 stars

Clean, comfortable hotel with several dining options. Very easy access to the terminals and rail link from London.
t

terry

24 Aug 2024 - 25 Aug 2024
reviewed on hcom

5 out of 5 stars

Superb airport hotel right in the Terminal with a dedicated walkway into Departures to avoid the chaos at the main Terminal entrance
c

cheryl

22 Aug 2024 - 23 Aug 2024
reviewed on hcom

5 out of 5 stars

Straight forward speedy check in and out Friendly staff Room had everything we required in toiletries and refreshments. Very clean comfortable beds Dining facilities at breakfast- very good great variety of choice. Easy wheelchair access Only thing we didn’t like was that you had to climb over the bath to shower, from a personal and also health and safety I will check next time if walk in shower available? Great location direct access to airport
A

Alistair

20 Jul 2024 - 21 Jul 2024
reviewed on hcom

1 out of 5 stars

Fabulous staff that were very helpful. The hotel was booked in error following a last moment flight cancellation, and the manager agreed to a full refund before checking in as my flight was moved to another airport. I await the refund currently.
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