Best Western London Heathrow Ariel Hotel

It was ok. Hotel shuttle not as designated as two shuttles passed us by and did not stop at Marriot Hotel. Instead, we had to walk to Radison hotel. Hotel is looking very tired and unkept.

We ordered a taxi through the reception on our arrival for early the next morning and they asked how many suitcases to which we said four and he saw the cases The taxi turned up and he said he didn’t know it was for full size cases and would have to charge us more which we were not pleased about It was 5am so didn’t have time to think about saying forget it and we’ll call an Uber and payed the additional amount We were also asked to pay for our stay on arrival although we stated we had already paid In the morning the receptionist apologised and said a refund would be processed That was three weeks ago and as we are still away we haven’t received a refund so we’ll have to call them on our return

Reasonable price for accommodation near airport - all facilities you need for such a stay

The check-in process was very slow and the staff do not greet guests in a nice manner as most other hotels do. The hotel is well located and parking 9s good. The hotel is very tired and worn and needs a makeover to freshen it up to make it a nicer environment to stay at.

Cheap night before early flight. Needs a make over. Old tired rokns

Does exactly what it says on the tin! Affordable and convenient for an early morning flight. Decent restaurant in the hotel, plenty of eating options nearby. Will be staying here again.

I stayed only tk sleep, ahead of an early flight. The room was ok, but hotel feels tired. Checkin felt a but more complicated than it needed to be.

Easy to locate and right next to Heathrow. We had an early flight so it was great to have such an affordable option just 15 min by public bus to the airport. There were many buses so we didn’t need to panic about traffic or subway closures in the morning. The hotel is a little tired and the lifts are very slow but it’s fine. You can’t hear the planes! However we could hear the people in the room next door speaking softly. Bed is comfortable. Room is pretty small but we only had carry on bags so that was not an issue for us. People with luggage should book a bigger room. Restaurant seemed to have good value meals but we didn’t partake. They had breakfast for a reasonable amount but we left before 6.30 so it was too early.

Very basic, says parking available, but it was expensive , £15 for overnight, description implied it was walkable to airport, reception said too dangerous. Late check in after midnight was good. Lift doors didnt open the whole way, was very creaky. Room & corridors very musty and tired. Comfortable bed, no charging ports. Quiet

Close to the airport, no shuttle bus, only public transport and taxes. Old and run down not particularly clean rooms. Good service, staff was very friendly.