Radisson RED Hotel London Heathrow

After a 9 hour flight and then paying for a bus from Heathrow to here I was told that they couldn't find my booking. I showed them my reference and email confirmation but somehow they still couldn't find it. Instead of offering me a room they just told me to phone hotel.com who I booked with. Absolutely exhausted from my journey I just made my way home. They couldn't find me on their system and yet I've been told to write a review regarding my stay?! Very interesting.

First timer for this hotel and stayed based on a friends recommendation. Good call as easy to find, check in, good room, etc. Only comment you need to know is if staying before a flight out of LHR and catching the shuttle bus to T2 or T3 you need card payment when you stagger onto the bus with your cases

This hotel is convenient and reasonably priced with the 222 bus stop just outside the car park making travel to Hounslow West Undergtound and then central London really easy. Every member of staff we interracted with was lovely. However, on arrival, the pool...one of the main reasons we booked the hotel (it was a wedding anniversary celebration) was close without notice. Also, the restaurant prices are ridiculously high and beer is up to £9 per pint and a glass of white wine as high as £16.50. Yep...unbelievable and a shame really. I know its London but come on guys.

Extremely impressed by this airport hotel. Style, comfort, food, cleanliness, cost. Everything was great! Will look for Radisson reds when i travel now and would even consider staying here and taking transport to city center as needed depending on reason for travel.

Just an overnight airport stop , but the room was really comfortable and quiet. , great comfy bed and linen , top class toilet and shower facilities. Easy access for T5. First class airport taxi booking service in foyer.

Very comfortable overnight close to Heathrow for next morning flight. Quiet, large room for a good price.

Rooms are nice and spacious. I spent 2 nights and unfortunately tv didn't work during that time - there was some kind of problem with the chanels in the whole building. The connection from terminal 5 is not the best - a shuttle bus service is once an hour. Buffet breakfast was really good - something for everyone.

We were there for two nights before leaving for the states . We arrived on Friday evening around 8:30. Check in was ridiculously long took almost 25 min . They couldn’t find our booking in the beginning. We were told about the restaurant and bar. We had no tv service and when my husband called the desk they told him to cast it from our phones which never worked through our full 2 night stay . Luke warm water on Friday night and cold water the next AM this time he went down to the front desk and was told yeah it’s a problem nothing to do about it and blew him off . After checking out we went outside to wait on the pre booked hotel shuttle for the airport . Waited 15 min and went inside to asked where pick up was told out there a mini van . Ride was 21 min late and almost missed our flight window. The only upside to the stay was that we talked to housekeeping twice and both times the girls were very nice .

Our flight was delayed and we didn’t get to spend as much time here as we planned. While the hotel looks great - the service and amenities could use some work. As soon as you enter, there’s a self-serve kiosk to check-in or you can wait to see someone at the front desk. Out of 7 ppl in front of me, only 1 of them had any success with the kiosk. It didn’t find mu reservation either so I had to go to the front desk. The room was better than expected but we immediately dropped our bags and went to eat at Filini. The restaurant is awful to put it nicely. Waited over 30 minutes for our server to introduce themselves. Waited an additional 60 minutes for our food to arrive. If we needed something we had to wave them down. They never came to check on us. Food was terrible and there was nothing Italian about it. Pizza, lasagna, tortellini, and veal were all poor quality. To make matters worse, the server added a 20% tip onto our bill without even asking us or telling us. If we ever go back to London, it certainly won’t be here. Go anywhere but here.

Clean and spacious rooms and very nice staff. A five min ride to get to the hotel from the airport with shuttle bus.