Holiday Inn London - Luton Airport, an IHG Hotel

Nice room, friendly staff, nice breakfast. Easy walk from the airport

Terrible , shower flooded, toilet filled with water and overflowed so we couldn’t shower and had to use the loo downstairs , bed was like a brick , evening meal was inedible overall the worse airport stay I have ever had.

We came in on a light evening flight (with my son) - check in was very simple - comfortable night - had breakfast (very nice) and checked out by 9 30pm before continuing our journey. Would definitely do again

It was just a quick overnight stay after a short but late flight. We had not booked a room suitable for a disabled person, but as soon as the check-in staff saw my sister with her rolator walking aid, he quickly sought out a ground-floor room with disabled person's shower. I was impressed,

Only there for a 8 hours between flights. Ladies at reception went above and beyond. I want feeling well and they got my honey and tea. It made my night after lots of travelling.

As it was an overnight stay for a very early flight I only experienced reception. The booking in receptionist was excellent. The one as I was leaving had a charisma bypass and offered no help when I asked him about the bus service to the airport. The room was as always just what was required.

Air conditioning didn’t work and room had no windows. Impossible to sleep due to the temperature of the room. Asked for a fan and told none were available. Asked again later when kids simply couldn’t sleep, and amazingly with some firm persuasion they found one, unfortunately this was too late for us and it ruined a nights sleep before an early flight. Poor reception service and room wasn’t particularly clean either

Stayed as flying from Luton the next morning. Room as a great size. Bathroom eqipment needed descaling and bed very uncomfortable. Left us both with a bad back in the morning. Food in the restaurant was good and staff very frienly and efficient.

Good airport parking

The hotel itself is okay. It's walking distance from the airport and decent enough for a 1-ight stay. But what truly shocked me after my stay is how petty the hotel staff turned out to be. When we booked our stay, we chose a pre-paid dinner, and the waiter said that each of the guests had a 25 GBP limit to spend on any food from the menu. So we ordered the food, had our dinner and then flew off to another country in the morning. The next day I got a call from the hotel manager saying that I needed to pay 11 GBP for my dinner because the waiter had made a mistake, and we actually only had 20 GBP to spend on the dinner, not 25. The manager was asking me to call her back and tell her my credit card number over the phone so that she could charge me the remaining 11 GBP. It did bother her that it was the waiter's mistake in the first place, or that I was in another country where I had to pay extra charges for making international phone calls, or that telling your credit card number over the phone is wildly insecure. She was adamant that I needed to settle the bill asap. You would think that one of the largest hotel chains in the world should not bother customers with such petty requests, and quietly handle the situation themselves (especially given that it was caused by their own mistake). But looks like it is more important for Holiday Inn to charge me 11 pounds than look after its reputation.