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- Alex Hotel & Suites Anchorage Airport
Alex Hotel & Suites Anchorage Airport
3 star rated hotel
6.6/10
(1016 verified Hotels.com guest reviews)
See real reviews (80)
generated by AI based on family reviews
Overview
The Alex Hotel & Suites Anchorage Airport offers convenient airport proximity with a complimentary 24/7 shuttle service, a major plus for travellers. While some guests praise the shuttle service and the hotel's location, many reviews highlight significant maintenance issues. These include frequent reports of malfunctioning elevators, requiring guests to carry luggage up flights of stairs, and rooms described as outdated, unclean, or with unpleasant odours. Although some rooms are reported as clean, the overall condition of the hotel is a concern, with several complaints about dirty carpets, bathrooms in need of repair and general lack of upkeep. While the breakfast is often positively mentioned, the inconsistent service and state of repair outweigh the positives for many.
Guest highlights
24/7 Airport Shuttle
Convenient Location
Complimentary Breakfast
About the hotel
Nearby attractions
Located in Anchorage, Alex Hotel & Suites Anchorage Airport is in an area with good airport proximity. Alaska Aviation Heritage Museum and Wells Fargo Alaska Heritage Library and Museum are cultural highlights, and some of the area's landmarks include Fourth Avenue Theatre and Resolution Park. Pop Carr Park and Prince William Sound are also worth visiting. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowmobiling and sledding.
Popular amenities
Parking
Airport shuttle on request
Area shuttle
Free 24-hour roundtrip airport shuttle
Free extended parking on site
Free offsite parking
Free roundtrip train station shuttle
RV/bus/truck parking on site
Wheelchair-accessible parking available
Wifi
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food and drink
1 restaurant
Guest services
24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Housekeeping (on request)
Luggage storage
Multilingual staff
Accessibility
Accessible bathroom (select rooms)
Braille signage
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Things to do
Bicycle rentals
Outdoor
Garden
Vegetable garden
Conveniences
ATM/banking services
Elevator
Front-desk safe
Vending machine
Water dispenser
More
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Locally-owned & organized tours & activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soda bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
TV in lobby
Vegan dining options
Vegetarian dining options
Reviews that mention...
Hotel Reviews
for Alex Hotel & Suites Anchorage Airport
3 out of 5 stars
80 reviews
Review data
5 star reviews
- 12%
4 star reviews
- 29%
3 star reviews
- 29%
2 star reviews
- 15%
1 star reviews
- 15%
We have selected a sample of reviews which reflect what travellers have said about Alex Hotel & Suites Anchorage Airport
Showing 1 - 10 of 80 reviews
Latest reviews (80)
J
Jane
24 Sept 2024 - 25 Sept 2024
reviewed on hcom
3 out of 5 stars
Room was old; carpet seemed dirty. Bathroom needs upgrading. I always check for bedbugs; thankfully none were seen but the mattress was dirty - literally looked like dried crumbled leaves. Glad I was there for less than 10 hours - just enough to sleep and shower before going to the airport
S
Susan
5 Sept 2024 - 6 Sept 2024
reviewed on hcom
3 out of 5 stars
The hotel is outdated. The room was not clean. The carpet and the curtains are so old and dirty that need replacement. The front desk lady was not helpful. She is outright arrogant. The hotel has no blankets. The bed has one sheet with a bed cover.
Good things are the hotel offers 24/7 airport shuttle and the driver was very courteous. He is also the maintenance guy who helped us to adjust the thermostat and bought us two extra bed covers.
J
Jennifer
2 Sept 2024 - 3 Sept 2024
reviewed on hcom
2 out of 5 stars
The property was dirty, and there was vomit in the parking lot. Our room was gross. What appeared to be blood or food was on the walls, lampshade, and picture above the bed. The bathroom light switch was so dirty I refused to touch it. We were given another room, which was better. However, allowing someone to enter a room that was the nastiest room I've ever walked into was enough to make me never stay again.
S
Sharrel
2 Aug 2024 - 3 Aug 2024
reviewed on hcom
1 out of 5 stars
Fire alarm went off multiple times during night.
Had to go down to front desk to get extra pillows.
Outdated and dingy.
No one answers front desk phone.
Rec tear down and start over.
The only nice thing is proximity to airport.
J
James E
29 Jul 2024 - 30 Jul 2024
reviewed on hcom
4 out of 5 stars
The hot breakfast was a great feature of this hotel stay. Other than that, nothing jumps out as all that special. It's close to the airport, so very convenient for late arrivals or early departures.
The front desk staff wasn't too happy the day we arrived and didn't volunteer any extra information. We didn't get the wifi password, when asked where the breakfast would be, we got a nod toward the dining area. The room was good and all essentials were available. GREAT to have the refrigerator in the room.
S
Steven
25 Jul 2024 - 26 Jul 2024
reviewed on travelocity
3 out of 5 stars
Close to the airport, comfy bed, dated for the price, but no real issues. Would stay again.
C
Cam
20 Jul 2024 - 21 Jul 2024
reviewed on travelocity
1 out of 5 stars
There is nothing to like about this property.
340 usd stay for 8 hrs when our flight was cancelled. Sketchy people hanging around felt unsafe. Young rude night staff. Only stay here as a last resort.
A
Andres
17 Jul 2024 - 18 Jul 2024
reviewed on hcom
3 out of 5 stars
The hotel room was clean, just visibly in poor condition. The room needs to be updated with doors and fixtures. However, very convenient, close to the airport and complimentary breakfast, with free shuttle to airport.
S
Sharon
12 Jul 2024 - 13 Jul 2024
reviewed on expedia
5 out of 5 stars
Perfect for our 1 night stay. Was better than we expected. Staff was nice. Having free shuttle service was a huge bonus. Picked us up from the airport and drove us to the train. Very nice men who drove us.
U
Uri
9 Jul 2024 - 10 Jul 2024
reviewed on expedia
4 out of 5 stars
It was very helpful to have a shuttle to the airport.
The location of the hotel near the airport was key for me.
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