1/29

Chelsea Inn Hotel

2 star rated hotel
3.2/10
(425 verified Hotels.com guest reviews)
See real reviews (40)

generated by AI based on family reviews

Overview

Reviews for the Chelsea Inn Hotel paint a deeply concerning picture, with numerous accounts detailing significant safety and hygiene issues. Guests consistently report encountering drug use, prostitution, and loitering in and around the property. The hotel's condition is described as severely dilapidated, with unclean rooms, broken amenities, and missing items such as smoke detectors and toilet paper frequently mentioned. Many reviewers highlight issues with the shuttle service advertised, stating it's unreliable or nonexistent. While a few reviews mention friendly staff, the overwhelming consensus strongly advises against staying at this hotel due to severe safety and cleanliness concerns.

About the hotel

Nearby attractions

Chelsea Inn Hotel is located in Spenard, a neighborhood in Anchorage with good airport proximity. Wells Fargo Alaska Heritage Library and Museum and Wells Fargo History Museum are cultural highlights, and some of the area's activities can be experienced at Lake Hood Harbor and Tony Knowles Coastal Trail. Pop Carr Park and David Green Park are also worth visiting.

Popular amenities

Parking

Airport shuttle at scheduled times
Free 24-hour roundtrip airport shuttle
Free self parking on site
Free train station pick-up shuttle

Wifi

Available in some public areas: Free WiFi

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities
Tour/ticket assistance

Accessibility

This property does not have elevators

Conveniences

Vending machine

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Chelsea Inn Hotel
star-fullstar-emptystar-emptystar-emptystar-empty

1.5 out of 5 stars

40 reviews

Review data

5 star reviews

5%

4 star reviews

0%

3 star reviews

3%

2 star reviews

8%

1 star reviews

85%

We have selected a sample of reviews which reflect what travellers have said about Chelsea Inn Hotel

Showing 1 - 10 of 40 reviews

Latest reviews (40)

M

Mindy

30 Aug 2024 - 31 Aug 2024
reviewed on hcom

1 out of 5 stars

The hotel is in a very bad drug dealing area. Even cab companies avoid coming here. It took 7 cabs going by until the 7th finally stopped to get us to the airport. The place is very dirty, many thing’s broken or missing. The staff lies. They advertise free shuttle to and from the train station and airport. They do not have a shuttle service at all. I only booked this after talking to them directly verifying that they would pick us up and drop us off. After booking I checked 2 more times and they again verified that they would pick us up and drop us off. When we arrived they refused to pick us up. In the morning they refused to take us to the airport. Smoke detector missing from room. Open wires sticking out under desk. Fan had no cover. Heater couldn’t be shut off and we couldn’t cool the room below 80+ degrees. It was a scarey and miserable night.
L

Lesa

25 Jul 2024 - 26 Jul 2024
reviewed on hcom

1 out of 5 stars

Arrived at hotel to find prostitutes inside and outside. Drugs being done. Got into our room to find burn holesin carpet, window wide open with no sceen. Stains on bed sheets. Iron burn on floor. The bathroom door was covered in sharpie with offensive writing. The door wouldn't even lock to the room. Couldn't go anywhere being our flight came in at 2pm and arrived at hotel at 230am in the morning. No water available to purchase to drink only soda from a machine. The worst 5 hours spent trying to sleep till morning came so we could get out of there. Also found out that there have been 3 people murded there. NOT what I wanted to here!!!
E

Evonne

20 Jul 2024 - 21 Jul 2024
reviewed on travelocity

1 out of 5 stars

No air conditioner. Windows were kept open with chain. Alley had suspicious people parking beside hotel. No wash clothes. Got bit by bug while sleeping. Had to ring doorbell to enter building and it was a long wait before someone answered the door and opened it. There were street people standing along door entrance. Made you feel unsafe.
K

Kay

24 Jun 2024 - 25 Jun 2024
reviewed on expedia

1 out of 5 stars

This is not a Hotel. It is a homeless encampment. Unmentionable acts in the parking lot and hallways. Not Safe. Beware!
B

Brett

5 Jul 2024 - 6 Jul 2024
reviewed on orbitz

1 out of 5 stars

Got in at about 2:30 a.m.. Window in room was broken. Stinks bad of cigarette smoke. People smoking everywhere. It look like a pimp and ho convention in the lobby. Out of toilet paper and had problem getting more. My shop rages are in better condition than the towels, so a shower was out of the question. At 3:00 a.m. it sounded like they started a wash machine close by. The sound vibrations were in the bed. At 4:00 a.m. I complained to the front desk about the noise, no action taken. I peaked out in the parking lot then and it looked like they had a security issue, glad I didn’t park there. Got little to no sleep the entire night. This dump needs to be condemned by the city. We were 50/50 thinking to back to the airport and sleep in the waiting area, it would have been better.
S

Susan

19 Jun 2024 - 20 Jun 2024
reviewed on expedia

1 out of 5 stars

Dont book they oversell and won't honor your reservation. They also don't have an airport shuttle as advertised. If you complain about being on the street for the nigjt they will scream at you and threaten trespass.
H

Heather

16 Jun 2024 - 17 Jun 2024
reviewed on expedia

1 out of 5 stars

This is clearly a drug / prostitute infested establishment. The person at the front desk even told us we didn’t wanna stay there. We felt unsafe from the minute we walked in the door and were only in the establish room for approximately five minutes when we had an Uber pick us back up. This needs to be taken off Expedia’s site permanently. We chose to sit in the airport all night as opposed to staying at this hotel. DO NOT BOOK THIS HOTEL.
P

Pam

1 Jun 2024 - 2 Jun 2024
reviewed on expedia

1 out of 5 stars

This is the most horrible place I have ever stayed. The listing says they have free shuttle service. When I called from the airport, the person was very rude, stating they don't have shuttle service. The building is falling apart, inside and out. I didn't feel safe at all. The room I stayed in was so dirty. Only one very dim light worked. The window was open, with no screen and there was no way to close it. I was awake all night because of people outside yelling in the parking lot. The lobby area was barely visible because there were no lights on. This is not a hotel, it is more like a building that should be condemned! Do not stay there. Spend a little extra and have the peace of mind that you are safe and in a clean place!
E

Erica

17 May 2024 - 18 May 2024
reviewed on expedia

1 out of 5 stars

The area greets you with a pungent aroma of cannabis, the parking was poorly lit, as were the hallways & rooms. Missing smoke detectors , screens on windows, lightbulbs, loose sink, and 1 towel start the list of issues. The screaming in the early dawn just topped off the stay. Our intentions were to stay in a local non chain establishment spending our tourist dollars local, this was a bad choice.
P

Paul

14 Sept 2023 - 15 Sept 2023
reviewed on expedia

5 out of 5 stars

Front desk was friendly and polite. Good value for traveller, if you have a budget to travel and look for good rate. This hotel is recommended. The door has secure lock to ensure guest safety thats A
Check in / Check out
Check out
Change your dates
Checking availability...
Estimated total price on hotels.com

Similar Hotels