Aloft Anchorage

Good location and lots of parking. However the cigarette butts by the back door exit were disgusting.

Very nice room with good and modern amenities. Staff was very helpful. Even paid for a Lyft ride to the airport since I had to go earlier than their shuttle ran.

For a family of four (with two almost adult teenage boys) it was a very loud room…the bathroom “wall” don’t go all the way to the ceiling and there is only a curtain for a door to the shower (there is two sliding small doors to the toilet but they don’t close all the way either). So if you want privacy while using the bathroom this isn’t the place for you. With that being said the amnesties were good, pool table and pool. Good location with plenty of parking.

The parking is very limited, lots of road noise, you could hear doors slam and people in halls, the fridge is so small and lack of trash cans.

Customer service was very poor. Stains on furniture that were not pleasing to the eye. Not enough parking for hotel guests. Pool was closed early ?

Its not the best rooms, no place to sit and watch TV, just from bed, there's only pay for breakfast, and very little parking.

Staff and hotel inside exceeded my expectations. However at this property my vehicle was broken into.!!glad I only lost a winter jacket since I don’t leave things in my vehicle. I have stayed in anchorage more time than I can count and this is the first time something like this has happened. Some of the area in parking are now well lit.

Staff Professional and Friendly. Was not given the Mountains View Room as Reserved. So only 3 stars given for that. Mgr didnt offer to move me when I let them know. Insufficient parking for motel size. But the hotel is clean. Comfortable. And the Pool Room and Hot Tub was Wonderful.

This is the third time I've stayed at this hotel. The first two stays were both excellent, property is beautiful and staff is friendly and helpful. This time, though, i was really disappointed. The pool area was disgusting. The water is cloudy and there were large clumps of hair floating on the surface. There were serious issues eith noise during our stay. The entire time we were in our room we heard the shouting/banging/jumping of a large group above us. We initially wrote it off, assuming people were just having a nice time and would quiet down. Thankfully it did quiet down around midnight, but only briefly and then started up again at 2AM. It was so loud that it woke up my husband and one of our children, and continued for about an hour. We went to the front desk to complain and they said our only option was to move rooms--which seems a little unreasonable at 3AM with two little kids. Eventually the group above us quieted down, but everyone in my family was exhausted from the long night. I approached the front desk about the issue the following morning and the person I talked to was dismissive. Again, I've had wholly positive stays at this property until this one...I'm not sure I'll be back.

Well, other than having to wait over two hours to get keys to our room after check in time (we were given breakfast vouchers to compensate the wait), security over-eyeing us to the point where they sent another security guard to disrupt us right before singing happy birthday to our daughter for no other reason than there was a group of us which posed a potential problem of us being loud…even though it was said we weren’t being loud (I was able to deescalate the situation with the security manager, Rose), and someone stealing things out of our car in the parking lot in a space closest to the staff entry doors (were told that they couldn’t help with anything, even surveillance footage, unless the police were called), we were able to make the best of it and celebrate our daughter’s 16th birthday as we hoped to. The beds were extremely comfortable and my 6 year old son really loved the style and comfort of the room. Deniece at the bar was very kind and friendly. I enjoyed our conversations and my drink after the festivities were completed. It was just what I needed after a long day with crazy obstacles at every turn.