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- Hilton Garden Inn Anchorage
Hilton Garden Inn Anchorage
3 star rated hotel
7.2/10
(1002 verified Hotels.com guest reviews)
See real reviews (32)
generated by AI based on family reviews
Overview
The Hilton Garden Inn Anchorage offers a convenient location near the airport with a complimentary shuttle service, a major plus for travellers. Guests consistently praise the friendly and helpful staff. While some reviews mention the need for upgrades in certain areas of the hotel, the rooms are generally described as comfortable and clean. However, several negative reviews highlight inconsistent experiences with the shuttle service (long wait times, unreliability), room cleanliness, and the breakfast offerings. Guests should be aware of potential issues and the need to contact the hotel in advance about specific requests or potential problems.
Guest highlights
Helpful and friendly staff
Convenient airport shuttle service
About the hotel
Nearby attractions
Hilton Garden Inn Anchorage is located in Midtown Anchorage, a neighborhood in Anchorage, and is in the entertainment district and near the airport. Pop Carr Park and Campbell Creek Greenbelt Park are local attractions and those in the mood for shopping can visit Anchorage 5th Avenue Mall and Anchorage Market and Festival. David Green Park and Putters Wild are also worth visiting. Discover the area's water adventures with kayaking and rafting nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking.
Popular amenities
Parking
Free 24-hour roundtrip airport shuttle
Free self parking on site
Limited onsite parking
RV/bus/truck parking (surcharge) on site
Wheelchair-accessible parking and van parking available
Wifi
Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet
Food and drink
1 bar
1 restaurant and 1 coffee shop/cafe
Full breakfast available for a fee daily 6 AM–10 AM: USD 10-15 for adults and USD 5-8 for children
Room service available
Guest services
24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Accessibility
Accessible bathroom (select rooms)
Braille signage
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Things to do
24-hour fitness center
Outdoor
BBQ grill(s)
Terrace
Conveniences
ATM/banking services
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
More
Fireplace in lobby
Smoke-free property
TV in lobby
Reviews that mention...
Hotel Reviews
for Hilton Garden Inn Anchorage
3 out of 5 stars
32 reviews
Review data
5 star reviews
- 34%
4 star reviews
- 9%
3 star reviews
- 16%
2 star reviews
- 16%
1 star reviews
- 25%
We have selected a sample of reviews which reflect what travellers have said about Hilton Garden Inn Anchorage
Showing 1 - 10 of 32 reviews
Latest reviews (32)
n
nathalie
31 May 2024 - 1 Jun 2024
reviewed on expedia
4 out of 5 stars
Clean and convenient, friendly staff. Provide a free shuttle to airport and downtown. Our floor was in construction the day we stayed but aside from visible signs there was no inconvenience.
E
Elizabeth
19 Aug 2023 - 20 Aug 2023
reviewed on orbitz
5 out of 5 stars
We stayed 2 nights at the property, once before and once after our trip to Denali. Shuttle was perfect to and from airport and train station, and driver very helpful with luggage and scheduling. Staff recommendation for lunch was great and there were 3 restaurants within a block to walk to. Helpful, friendly people everywhere.
O
OLIVIA
18 Jun 2023 - 19 Jun 2023
reviewed on orbitz
5 out of 5 stars
The staff were great and the rooms are large however, the property is old and needed upgrades. The shower is leaking and no door just a shower curtain and water was running through the floor if nothing to stop it. I had to be dropped off to downtown by their shuttle bus which was great due to no public transportation in the area. I am satisfied overall.
c
cesar
18 Jun 2023 - 19 Jun 2023
reviewed on orbitz
1 out of 5 stars
Since I arrived at the hotel, the treatment was not friendly at all, the room lacked curtains, they did not give me the room that I reserved and there was no transportation in the morning to the airport.
S
Stephen
12 Jun 2023 - 13 Jun 2023
reviewed on orbitz
3 out of 5 stars
Although the shuttle was complimentary we waited for almost one hour and three calls to the hotel for the sitiation to be solved.
J
John
14 Jun 2023 - 16 Jun 2023
reviewed on orbitz
3 out of 5 stars
The nightly rate was excessive compared to other “comparable hotels” in the area. That is, the hotel needs a complete remodel. The shuttle service was awkward and slow, though one nice feature was the free shuttle to Merrill Field for charter flights and a downtown shuttle. The staff were nice and anxious to help. I would overall rate the hotel 7.0/10.0.
K
Kathi
28 Feb 2023 - 1 Mar 2023
reviewed on hcom
2 out of 5 stars
We arrived after a delayed flight and called the hotel, only to find out they did not have a room for us! I had called the day before to confirm the reservation and let them know we would be arriving between midnight and 1 am. Our flight arrived at 2:30 am.and the airline lost our luggage. The hotel staff did put us up in a Hilton across town and their van picked us up. By the time we arrived at our room it was 4am
C
Caitlin
16 Jan 2023 - 17 Jan 2023
reviewed on orbitz
5 out of 5 stars
Very helpful staff, within walking distance of places to eat and the hotel shuttle picked us up from the airport extremely fast!
r
robin
4 Sept 2022 - 5 Sept 2022
reviewed on orbitz
2 out of 5 stars
Hair on the sheets in both beds. Only hand towels and wash cloths in the bathroom. They forgot to put bathtowels in the room. I did not realize this until after I finished my shower.
The breakfast probably would of been great, if I would of known it was going to be sit and wait --so I could of planned on sitting and ordering to have time before the shuttle run. Didn't get any food.....paid with night stay.
J
Jan
6 Sept 2022 - 7 Sept 2022
reviewed on orbitz
3 out of 5 stars
Hotel is clean and comfortable beds. Front desk staff very slow and uninformed of area. Told me it was unsafe to walk less than a mile to my meeting, so used Uber. Driver said it was ridiculous that I was told I couldn’t safely walk it. Hoped to use the airport shuttle, but told one day it ran on every half hour. The next morning she said she’d have to call them and could say how long it would be. I Took a ride share. It is adequate, but I won’t stay again.
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