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Candlewood Suites Austin Airport, an IHG Hotel

2 1/2 star rated hotel
8.8/10 Excellent
(159 verified Hotels.com guest reviews)
See real reviews (10)

generated by AI based on family reviews

Overview

The Candlewood Suites Austin Airport receives mixed reviews. While guests consistently praise the cleanliness and comfort of the suites, along with their helpful check-in process, some concerns emerge regarding the airport shuttle service. Several reviewers mention lengthy wait times and unclear pickup instructions. The noise level from the nearby freeway is another factor to consider. The hotel offers convenient access to local restaurants and breweries, and suites include amenities like a fridge, microwave, and stove.

About the hotel

Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite. Weekly housekeeping is available.

Nearby attractions

Located in Austin, Candlewood Suites Austin Airport, an IHG Hotel is near the airport. Long Center for the Performing Arts and Madison Cabin are cultural highlights, and some of the area's activities can be experienced at Live Oak Brewing Company and Barton Springs Pool. Looking to enjoy an event or a game while in town? See what's happening at Circuit of the Americas or UFCU Disch-Falk Field.

Popular amenities

Parking

Airport shuttle at scheduled times, on request
Extended parking on site (USD 10 per day)
Free 24-hour roundtrip airport shuttle

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)

Things to do

24-hour fitness center
Access to nearby outdoor pool
Seasonal outdoor pool

Outdoor

BBQ grill(s)
Picnic area

Conveniences

ATM/banking services
Elevator
Free newspapers in lobby
Grocery/convenience store
Vending machine

More

Communal living room
Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for Candlewood Suites Austin Airport, an IHG Hotel
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

10 reviews

Review data

5 star reviews

20%

4 star reviews

30%

3 star reviews

20%

2 star reviews

30%

1 star reviews

0%

We have selected a sample of reviews which reflect what travellers have said about Candlewood Suites Austin Airport, an IHG Hotel

Latest reviews (10)

V

Vanessa

9 Apr 2024 - 10 Apr 2024
reviewed on hcom

2 out of 5 stars

The pool is actually next door. I wouldn’t stay here if a pool is important. Also be aware that even though the shuttle says 24/7 you may be in competition with other people. Also the shuttle can only drop at a designated area, not your gate. Just be aware, time wise. Service was great, Kelly at the front desk is a solution oriented person.
D

Daniel

4 Dec 2023 - 5 Dec 2023
reviewed on orbitz

5 out of 5 stars

Very clean. Helpful check -in. Needed a ride to the airport and he came in a timely manner
p

pamela

7 Aug 2023 - 8 Aug 2023
reviewed on hcom

4 out of 5 stars

Large clean suite with modern bath. Slow shuttle pickup at AUS - 45 mins, too long. also clock alarm went off at 6AM, didnt need that, when I mentioned it to front desk person, no response.....
D

Daniel

3 Dec 2022 - 4 Dec 2022
reviewed on hcom

3 out of 5 stars

Very clean, comfortable bed, nice size room. Front desk, efficient but not friendly. Right next to airport freeway, constant road noise. Very convenient to breweries and safe environment.
M

Martin

20 Oct 2022 - 25 Oct 2022
reviewed on orbitz

2 out of 5 stars

Girl at reception was not helpful. Didn’t know enough information about airport shuttle. It would be helpful if the staff actually walked through the airport to the exact location for pickup of the shuttle bus. Vague directions and having to wait for over forty minutes for a shuttle bus that we had order isn’t good enough. Toilet holder broken, missing light in kitchen.
F

Friedrich

17 Oct 2022 - 18 Oct 2022
reviewed on orbitz

2 out of 5 stars

Airport shuttle van had only small paper sign in window and driver made no effort to call passengers
X

Xavier

27 Jun 2021 - 28 Jun 2021
reviewed on hcom

5 out of 5 stars

Very nice hotel, close to the airport, restaurants and in a safe area. The room was extremely clean and the beds are so comfortable. You have a lot of space, it was equipped with a fridge, microwave and a little stove, so it's like a mini studio. The hotel has a mini market and a pool.
C

Chad

10 Jun 2021 - 13 Jun 2021
reviewed on hcom

3 out of 5 stars

Parking lot is horrible. There is no room for a truck and small trailer. This should be stated on the website when booking a room there is no additional parking for anything other than vehicles.
A

11 Oct 2024 - 12 Oct 2024
reviewed on hcom

4 out of 5 stars

Noise level was a bit high until around 11pm. Wish there was a bit more of a congregation area for groups traveling together. Hotel is clean and comfortable. Amenities are as expected. Staff was pleasant.
A

12 Mar 2024 - 13 Mar 2024
reviewed on hcom

4 out of 5 stars

Easy to check-in and get shuttle
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