Staybridge Suites Austin Central / Airport Area, an IHG Hotel

Property was under construction with painting being conducted within walking entrance of corridors area no rerouting guiders, no signage or safe guards protecting customers from fumes or paint over spray. Staff was polite but, had delayed flight, as a member of IHG hotels nothing was accommodating for the issue. Asked what would be the process for any points or amendments to reclaim due to the delayed flight arrival. Staff stated the situation would be considered a no show!

I had room 304 nice large suite very quiet elevator just down the hall self parking no fee very clean 👍

Good wifi! Very limited airport shuttle service. No dining. Older facility.

Close to the airport and staff are excellent! Reno’s in the lobby happening now but it’s alright. Breakfast was ok.

Not sure who was more to blame in this case: Expedia or the hotel. Maybe both. When we arrived at the hotel I called the hotel because the *main* reason I booked this particular one was because Expedia said it had free hotel to/from airport shuttle transport. The front desk said they did *not* have shuttle surface! So we had to cab it at $60 bucks for literally a 5 minute drive. When we got there the front desk explained they only offered “limited” shuttle but not on the days/hours we were there so that was a. Implore letdown and a costly one at $120 cab/Uber fair round trip. Second issue; when we arrived the front desk lady was apologetic but said the room we booked was not available… So we had to split up our family which was a bummer. Certainly things happen but this was a disappointing hotel stay all way around and I would not stay here again if traveling to Austin there are far better choices.

We booked this hotel because they advertised airport shuttle service. So i was fairly unhappy when we landed and i called the hotel and was told that there was no shuttle service on that day. So, our stay didn’t start out great but we thought the room and the hotel overall was nice and clean. The staff was very nice and helpful and the breakfasts that they offered were great!! They even changed what was offered from day to day. We would stay here again.

I liked the 2 bedroom suite with there own bathrooms. I like the breakfast buffet and the airport pickup

This hotel was near the airport with other hotel brands. There wasn’t anything near the hotel to walk to, but it was expected. The hotel had free continental breakfast which made me think that I don’t ever want to have a free continental breakfast again. It was free though. The worst part of the room was that the bathtub’s finish was chipped and looked sketchy.