SpringHill Suites by Marriott Baltimore BWI Airport

I brought my teen girls up for a concert. Booked this room so I could relax in the hot tub while they were at the concert. I drove back from concert venue and got my swimsuit on and got in "hot tub" except it was not hot. A mild bath at that. Got out and not happy I wasted my time and gas instead of just shopping. Figured we could try again at 9am before check out at 11. The room was clean enough, not much space. The pull out couch lined up with maybe an inch from the double bed closest to exit. Basically sleepable at most. Got up for the breakfast with the teens. The eggs were microwaved, there was only onion and chive creamcheese for bagel until I asked for some, the syrup ran out and the oatmeal was watery. But hey, it was free... Went at 9 to see about hot tub and unlike the website states, found out it opened at 10 and not 9. So we had 1 hour to use pool before check out. Came back at 10 and hottub was maybe 80 degrees. Didn't even bother. a few of the girls got in pool for 30 min. Overall, was super disappointed. I thought I was actually getting a nice hotel and room. Felt like pictures were from 20 years ago. I went and started to actually look at reviews and saw people complaining for months about broken elevator. It's still broke. Only 1 that works. I mostly used stairs that were crazy far to walk to. This morning got an email about charging for parking. At checkout I asked what the heck that was about and was offered a credit. Happy there wasn't bed bugs.

Fantastic customer service through out stay! Great suite for family! Wonderful breakfast and indoor pool. Close to airport and major roads, close to afew dining options.

Amazing! The staff is one of the best! They were so helpful, kind, and generous. I will use the Baltimore airport (Bwi) for traveling. And I will be using this hotel springhill suites all the time when I need to spend a night before or after a flight. There is no other hotel in the area I’d like more than my stay here. A big difference maker for me was the staff over there. They were amazing.

The hotel was a bit dated and could have been a little cleaner. The real problem was that it felt unsafe. Multiple cars had their windows smashed in the parking lot. The staff was very friendly and helpful but housekeeping did forget to clean the room one day.

The property was close to the airport. The accessible unit was not what was requested so bathroom area was a bit off.

The staff was super nice at check in and there is a air port shuttle. Several restaurants were close by - even walkable.

Very nice staff. Travis, the GM, was very hospitable. I asked for a late checkout as I had an evening flight and he was very kind to accommodate us. I have worked for Marriott for & years and it is always great to see associates that choose empathy and serving others above all.

The breakfast wasn't great. Not many choices. The Jacuzzi wasn't warm. We had to fix our sink. However the room was clean. The stuff was friendly. Very convenient to the airport.

My flight from BWI got in at 11pm. I was told at the front desk that the Hotel was full. They said they transferred my reservation to another hotel that was full. I have still to get a refung from Jocelyn at the front desk who approved a refund. Do not trust this hotel with your reservation.

We had a middle of night check in (1230-0100 ish). I confirmed that online and even called the local desk before the flight. When we (family of five) arrived they told us they had overbooked and we had no room!! We were on our own and no hotels in area had vacancy!! We drove until 4am and slept in a rundown motel in va for a few hours.