Courtyard by Marriott Baltimore BWI Airport

Subject: Concerns Regarding Vehicle Safety at Courtyard Marriott BWI Dear Courtyard Marriott BWI Management, I hope this email finds you well. I recently had the opportunity to stay at your hotel and overall, my experience was satisfactory. However, I feel compelled to bring to your attention a concerning incident that occurred during my stay. On SUNDAY JUNE 10 at about 6am, while parked in the hotel parking lot, I witnessed two vehicles with their wheels stolen right in front of the hotel. To my disbelief, a total of eight tires were stolen from these vehicles. As an individual who values the safety and security of my belongings, this incident has left me deeply concerned. I understand that unfortunate incidents can occur anywhere, and it is not always within the control of the hotel management. However, I believe it is essential for a hotel to provide a safe and secure environment for its guests, including their vehicles. With the value of my car exceeding $90,000, the theft of tires from vehicles parked in front of the hotel is simply unacceptable. I kindly request that you take immediate action to address this issue and implement measures to enhance security in the hotel parking lot. Some potential solutions may include: 1. Increased surveillance: Install additional security cameras or increase monitoring in the parking lot to deter potential thieves and provide evidence in case of any incidents. 2. Enhanced lighting: Ensure that the parking lot is well-lit through

Great stay near the airport. Room very nice and spacious. Great staff

I love the online check-option. Room was clean and spacious. Staff was helpful. Airport shuttle runs 24 hours. I will definitely recommend.

shuttle superb

We stay here every time we fly out of BWI - it is close, conveient with great pick up and delivery to the airport. The hotel staff is great; the property is well-maintained as well as being quiet with a "safe" feeling.

I wish I would have stayed longer because it was very nice! The bed was very comfortable and I loved that the shuttle service to the airport started early.

I can't recall when I last checked into a hotel with this uninterested and unfriendly front desk staff. Chose this hotel for a short stay next to the airport so while we didn't expect much we had hoped that a Marriott family hotel would be better.

We we’re just staying here for part of a night so we would be close to the airport for an early Flignt the next morning. Overall, the property was ok. The staff was pleasant, and the room was clean. A few things to note that were less than desirable were that there was literally a car up on blocks in the parking lot right by the main entrance. It looked like the wheels had been stolen off of it. That doesn’t give you confidence that the area is safe, but it is Baltimore by BWI so it really isn’t a great area. They also informed us at check in that none of the TVs were working, there was a system problem. So much for watching the 4th quarter of the game. The room was like every Courtyard, but it was a little run down in places…like the shower fixtures were coming away from the wall, and the shower mechanism was sticking. For a place to stay close by to catch a flight it was fine, but definitely not the nicest Courtyard I’ve stayed at.

Told restaurant, but there wasnt , couldnt get the shuttle from airport

The staff was very helpful, the rooms were clean and the proximity to the airport was perfect.