Sonesta ES Suites Baltimore BWI Airport

There's was no room in pool - no seating available outdoors - grill taken and basketball court all taken over by a child's birthday party Unable to enjoy pool with footballs flying at me and they party left dirty diapers at poolside and trash over flowed Total disappointment

Where do I start. Washing machines in bldg A were broken for 3 days. Had to haul my kids clothes across the hotel yard to another building to do laundry. The handle on the dishwasher was broken. The room smelled like sewer and no matter how much air fresher i sprayed it smelled like sewer. The staff NEVER cleaned the room the entire 3 weeks we were there and i asked several times. When i asked for dishwasher detergent they didnt have any. The basketball hop was under our window and every single night a group of young teens/men were vouncing the basketball until 1 am or later. Could not sleep under those conditions. I did notify the fdont desk every single night. They did nothing to enforce their so called quite hours. Every Morning at 9 am about 40 young men were back bouncing the balls and chanting about bug contracts. It was extremely disturbing. Their breakfast was well hotel breakfast but several days their pancake maker was broken. A hotel staff told us nothing in the hotel actually worls including him. What topped off the stay was a big coackroach i found running across the counter at 1 am. I checked out early and had to find another place for the kids and I to stay because the hotel said they didnt have another room and couldnt treat our room while we were in there. Parking was awful when sold out they run out of parking and I was told to park in the fire lane with 2 kids at 1 am. We were exhausted from a long day out and had no where to park

Easy check-in, clean, plenty of parking, large rooms

The property was unique as it was setup like little townhouses, ie…bldg A, B, C, etc. Staff was nice, & other travelers were nice also! The only thing was the ice maker n the room wasn’t really working, it produced about 6 ice cubes per rotation & plastic/paper cups weren’t provided.

Need more parking spots.

This was the worst stay ever. I wouldn’t recommend storing your dogs at this hotel. The main building door is unlocked all day and night. People smoking weed all around the hotel. There were ants, spiders, and roaches in the room that they did nothing about. The pull out mattress was dirty, extremely dirty. Everything is outdated the furniture is on the last leg. The dish washer was rusty. Someone allowed their dog to poop on the sidewalk and didn’t clean it up causing someone to step in it and tracked it through the building. Dogs barking all night, parking is horrible after a certain time. If you order DoorDash you have to walk to the front building to get it they will not deliver to your room. They ran out of washcloths. I absolutely hated it. I would never stay here again

I booked this hotel because it had an airport shuttle only to find out that there was no shuttle service that night because the driver was off that day.

very loud noisy sound in the middle of night, and shuttle driver is rude.

A lovely little property that was very close to the airport and well priced.

Family of four stuck in BWI overnight due to weather related cancellation of our flight. After seeing a 8.4 rating and a 1 bedroom suite available so booked it. Our first room assignment was directly across the hall from a Domestic Violence with 2 police officers call where the front desk had to “lock the women out of their room because they were avoiding the officers”. I told her “we’d have to step over the meth head to enter our room, the woman was being yelled at by the officer because the name she was giving didn’t match her ID and I did not love that my children just had to witness that.” She said she’d reassign our room to a different building. I was not happy she chose the first assignment in the first place knowing the police were on scene and they had to lock them out of the room. She apologized and said she’d find us a “nice room” Once in the new room it was terribly used and damaged. I hope the red stains on the sofa bed mattress and carpet was just juice or wine, there was white sticky candy or frosting in the carpet, the sofa cushions looked like they were chewed on by a dog. My children slept ON TOP of the sofa since the mattress was disgusting! This was a “nice room”????? So gross!