Extended Stay America Suites Baltimore BWI Airport Aero Dr

Before I begin, I want to say my wife does NOT complain at all, even under circumstances where others complain. I booked a room for my wife and daughter for a necessary travel. Unfortunately, my wife has had a serious complaint. She complained that the room was smelly. There were bugs crawling on the floor. There were trash everywhere. The room had smokey smell in the room and the hallway. Again, my wife does not complain, and she said "This is a very low grade hotel; it's worse than the worst Motel 6 I've ever stayed when she was very young. We will never book Extended Stay again." I've never heard a strong complaint from my spouse in 25 years.

I was traveling all day and was too tired to drive the final leg. I booked here thinking I would be comfortable as I’ve stayed under this umbrella before. To my surprise, I could have slept in my car had I not kicked out nearly $200 for an over night stay with only a grab n go breakfast roach motel that smells like a convalescent home that is unkept. Someone tried to break into my hotel room while I was in the shower. Thank goodness I stay protected at all times. I had to have my room changed because roaches were in the shower and all over the bathroom floor. The second room appeared to be better until I moved the furniture. Let’s just say NEVER EVER AGAIN.

Stayed here after a flight was canceled. Appreciated that there was a place to do laundry as airline would not give us our checked bags back. Hallway smelled of cigarettes but thankfully room did not. Staff member was extremely pleasant and helpful.

Since moving to Atlanta GA approximately I have stayed at Extended Stays on numerous visits back to the DMV for business. The price is reasonable and proximity to the airport is convenient. Your staff was great. My one complaint is that on numerous visits there has been some sort of issue with the bathroom. Whether an inoperative shower, or some other plumbing related issue, I have had problems with several bathrooms on numerous stays with you. When I become aware of these issues. I am usually rushing to check out, and neglect to bring the matter to your attention.

The very helpful staff. The woman on at night went out of her way to help me arrange a ride to the airport as well as provide other information.

The staff does not answer the phone, they just let it ring. The bed was hard as a slab of concrete. The room itself was okay, but nothing outstanding. The hotel advertises an airport shuttle, but does not offer any kind of shuttle at all. Spent $40 taking a taxi to hotel from airport and an Uber back to the airport.

Lamp by bed did not work. Website said they had airport shuttle but they did not. Also said they had breakfast, but it was just A bookcase in the lobby with coffee, muffins, and granola bars. Had to walk to another motel to get transportation to the airport.

There was a roach motel on the side of the refrigerator and a smeared dead roach in the bathroom on the wall above the shower then two doors down from some guest started to fighting at about 5:40 in the morning and when I stepped out my room the woman was in the hallway naked screaming and yelling don’t break my phone she was let back in the room and the fighting got intense that’s when I decided to check out early and get some rest at the airport

This is mainly for Expedia - your website says they have an airport shuttle, but they don't. TAKE THAT OFF YOUR WESITE. The refrigerator in the room also makes a knocking noise whenever it cycles on which is very annoying too.

Soon as I walked into through the automatics doors of this hotel it smelled of marijuana. Not just a little. The whole place reeked of weed. Even after I got to my room. The place stunk. Once I checked in, I asked about shuttle service. There was none!! The only reason I booked this hotel on hotel.com was for shuttle service. The UBER ride cost me to $27 to go less than 2 miles from BWI-hotel. Another $13 back the next morning. I feel like someone whether hotels.com or the hotel itself should reimburse me for UBER rides for shuttle service since it plainly stated it was offered. The front desk clerk said, she had told her manager that this had been a problem in the past. The website hasn’t been updated. This hotel is a dump!! I only stayed 3 hours. The traffic in/out during late hours makes me wonder what else is actually going on at that hotel. Has me questioning using Hotel.com to book hotel stays at all anymore. $140 to stay at this hotel was a complete rip off. STAY AWAY!!