Silver Reef Casino Resort

Everything was good except parking.

This was I believe our third stay at Silver Reef and once again we enjoyed it thoroughly! Great room, good staff, nicely set up hotel, casino and restaurants, and loads of parking if you're driving there, as well as good size parking spots if you like your car lol! Loads of variety with the slots, and a good choice of bars etc! Only downside this trip was our late dinner in the cafe when the coffee was cold and only one of our meals showed up until we finally flagged someone for the forgotten second dish. Not a biggie though, the other two meals there were great!

Rooms were clean and comfortable. I did see a roach in the bathroom upon arrival. No housekeeping is provided. Very disappointing for the cost. When I travel I would expect my bed to be made sometime in 4 days. Shower head leaked. No hot water at 3:30 am when I needed a hot bath. Also food in casino was much like tv dinner quality.

The bed was so comfortable. The parking for hotel guess is really lacking.

What I didn’t like is all 6 floors have vending machines and not one of them is working Poor customer service No complimentary water at the front desk we travel extensively and always get complimentary water at the front reception if you ask for it again poor unfriendly front desk

Had to circle the parking lot multiple times because there was ZERO place to park. You would think if you're a hotel guest there would be something reserved for you. There was a small lot the staff said I could use for hotel guests only but even that was full. Rooms were substandard for the price they charge. Walls are paper thin, so I got to hear every conversation my neighbors were having. Dining options are limited at best. The casino is non-smoking which was nice, but somehow still seemed dirty. Quite a few machines had buttons that didn't work or were just sticky. Very gross.

Nice indoor pool. Close enough to I - 5 to go north or south. Comfortable rooms, but no daily room service like most hotels. Convenience store next to the hotel for drinks and snacks. Hotel parking congested due to casino patrons parking in hotel labeled spaces. Good choice for the Ferndale and Bellingham area.

Stay was great! Just one night after picking a friend up from Bellingham airport, gambled a little, breakfast the next morning and everything was good.

Poor Service. 8 hours after we chcecked out, we missed a call from the front desk, they did not leave a voicemail. We called the number back to find out they were accusing us of stealing the tablet (which serves as your source of information on the hotel and local area) from our room. Upon arrival we had determined it was not working and asked the front desk about it. The front desk asked us to bring it down to them so their "I.T." could repair it. After 5 nights at the hotel it had not returned to our room so we confirmed all of this was noted on our file with the front desk the night before checkout. When we called the front desk back they claimed they had no knowledge of it, no notes on it and a supervisor would have to look into it further with "IT". 7 hours later they finally called back to say they determined their IT did in fact have it and they would reverse the charge. Come to find out they had immediately charged us $300 for it as soon as housekeeping had told them it was not in the room. Absolutely unacceptable. Awful parking situation, terribly uncomfortable bed, location not at all convienent. Few ammenities other than resturants which in many cases have very limited hours and limited menus. No nearby services other than a shady gas station. Nothing complimentary, not even coffee, and no housekeeping unless requested (which was like pulling teeth). Fine if you are looking to gamble and not much else, otherwise steer clear.

No room service until your 3rd day doesn't cut it. I realize help is hard to get. This is not explained when you book your travel. Cleaning your room every third day is not acceptable in my opinion when you are paying close to $200 a night.