Hampton Inn & Suites Buffalo Airport

Good base for distance to airport, Buffalo, and Niagara Falls.

overall, we had a great experience. I did feel upset after we left and were charged a $50 pet fee. This is the first time we traveled with our dog. I searched for this hotel based on the fact that it said pet friendly. At the front desk, we were asked if we received a tag for our door based on the fact that we had our dog. I stated we did not. We were given a tag and nothing more was said or asked about our dog. our pet did not not cause any mess or damage and a $50 charge was made after we checked out without any acknowledgement.

This Hampton was very convenient for use traveling through Buffalo International. The beds were comfortable and the staff friendly.

The keycard machine was broken and had to wait for someone to let us into our room for 2 days. No shampoo in the shower container. Bottom sheet did not fit and kept coming off. At breakfast ran out of waffle mix. Had to wait over a half hour past our scheduled airport pickup time.

Hotel manager cancelled our room the day of our arrival. Our room was booked and paid for 8 months prior as we were attending a concert. We are senior and had difficulty raising all the funds to make this happen. Hotel reception said it was Hotels.com that cancelled our room and they had no availability. After reaching Hotels.com on the phone, they confirmed our reservation was still there, provided me with the confirmation nuimber and spoke with hotel reception stating our room was paid and not cancelled.i forgot to mention that the hotel did finally come up with a room and wanted me to pay with my credit card yet again. I refused to do so as i could not afford to be out the total price x 2. After all was said and done, 2 members of the staff at the hotel confirmed that hotel management cancelled our room due to overbooking. Please note, we travelled 5 hours to drive to Buffalo for this concert to be treated like this. I will be following up with this issue as i am in utter disbelief to have been treated like this after booking 8 months early and paying in full at the same time.

Close to airport, clean and friendly staff

The rooms weren’t ready until an hour after check in. When we got to our room there was a man wearing a hazmat suit and spraying the room across the hall from us for what I assume was bed bugs. The pool was out of order and when we got back from dinner the elevator was out of order so we had to climb 4 flights of stairs. And everything in our room has stains on it, the chair, the sheets, etc. DO NOT STAY HERE!

Average but enjoyed the stay and very close to the airport and good shuttle service

Checked in late and it was good. Airport shuttle is convenient.

The staff were outstanding at this property. A few of us were snowed in after an unexpected storm came in which cancelled our flights. The team made sure we had food and that we were comfortable and made sure that we knew that if we needed anything, they were they to help. The rooms were clean, check in process was easy and super convenient as the airport is across the street.