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David
3 May 2024 - 5 May 2024
reviewed on hcom
5 out of 5 stars
Great customer service, the hotel is clean & comfortable. Love the valet parking and its right across the street from the stores and restaurants. Would definitely stay again.
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Nora
18 May 2024 - 19 May 2024
reviewed on hcom
5 out of 5 stars
We loved our room. I think it was a deluxe suite, kind bed. It had a seperate kitchen area. Mini fridge was inside the cabinet storage. The AC worked great. Couldn’t adjust the temp but it was cool enough. Staff was great! Complementry water all during the stay. Got up late so can’t comment on the complimentary breakfast. Check out was easy & so was the valet parking. 15 min or less drive to Universal Studios.
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Joel
14 Apr 2024 - 16 Apr 2024
reviewed on expedia
5 out of 5 stars
The property was beautiful. We pulled up and I thought it was the wrong place. Or I had been mischarged for a lesser amount.
Staff was kind and helpful. There is only valet parking so be aware of that. The front desk was kind and seemed genuinely interested in making sure I was set up and good to go.
We went to our room and relaxed s bit. The beds were better than decent. (Nothing beats home, right?) And the rooms were clean and nice.
We brought our two children with us and although we didn't see any other kids while there, everyone was still nice to them.
We took Uber everywhere we needed to go and were relatively close to Universal Studios and City Walk.
Continental breakfast was one of the better ones we have been to. Lots of options coffee, tea, water, milk. Etc. Cereal, toast, bagels, muffins, you name it.
If we ever go back to universal, we would probably come back.
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LUCIA
7 Mar 2024 - 10 Mar 2024
reviewed on expedia
4 out of 5 stars
Liked: stylish/ hotel lobby and rooms' design/ jacuzzi/ pool/ pool chairs/ walking distance grocery store and restaurants starbucks.
Didn't like: only valet parking- no other options; if no car they will still charge you $40 night; iron table had 3 big grease stains, almost ruined my shirt. / bad sheets and mattress ok / bathtub not clean/ shower head had strong water jet and to harsh.
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Lennin
16 Dec 2023 - 17 Dec 2023
reviewed on expedia
4 out of 5 stars
In Expedia app it said there was parking available, when we got to the place it was only "valet" I would like it to specify a little more about this details.
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Elizabeth
2 Dec 2023 - 3 Dec 2023
reviewed on expedia
5 out of 5 stars
Great stay close to the Burbank airport! Very friendly staff! Restaurant food was a little on the pricey side, and breakfast was pretty limited, with lots of sugary options and little protein! ;)
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Doreen
18 Nov 2023 - 20 Nov 2023
reviewed on expedia
5 out of 5 stars
I love the conveniences of velvet parking any time of the night they treat you with the smile 😃
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Maritza
21 Aug 2023 - 23 Aug 2023
reviewed on hcom
3 out of 5 stars
Very small but cute hotel. The restaurant was really good too with some great drinks. Maybe just get the poor guy working some help. He had a full house to cater to all alone. The $40 daily fee for vallet and “breakfast” which was really only coffee and wrapped muffins and cookies was excessive and not worth it. They do not offer any shuttle service to Universal studios.
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Kristin
31 Jul 2023 - 2 Aug 2023
reviewed on orbitz
5 out of 5 stars
Loved this hotel for many reasons but the main one was that it felt like it was an escape and parking was easy. I stayed there twice on my stay and so I had two different rooms and both were big rooms and very clean and comfortable. The beds were both amazing and great sheets and pillows, the bathrooms were very clean and so were the towels and the shower was amazing. The staff at the front desk was also lovely each time I checked in and the valet staff was very friendly. I normally get annoyed paying a resort fee on top of a hotel charge- BUT this one I didn’t mind. It’s $40 and it includes the pool and hot tub which are open late, AND IN AND OUT PARKING, which is huge for any hotel in LA. They were so nice and speedy to get my car every time and the in and out service was so nice so it was well worth the resort fee. It also included 2 bottles or more of water and a small breakfast at the bar in the morning. Overall it was a great experience, the area around it is nice and convenient to all the freeways - I will definitely be making this my new hotel when I come into town.
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Darlene
20 Jul 2023 - 23 Jul 2023
reviewed on orbitz
2 out of 5 stars
I was initially excited to stay at this property because it was in close proximity to family, and looked like a cute boutiquey hotel. The property itself was very pretty and well kept… however, the beds were VERY uncomfortable. I felt like my feet were higher than my head, and the mattress was way too soft. The pillows were horribly soft. We were also charged $40 a day ( partially for valet parking) even though we DIDNT have a car. I told the girl at the desk that, but she just kept talking over me. It was a bit noisy, but what hotel isn’t. Left there feeling disappointed.