Extended Stay America Suites Los Angeles Burbank Airport

It was rather confusing at the start. I called at 12 Noonto request an early check in and they said if we came by after 1 PM we would be able to check in. So we drove across town and arrived at 2:10 PM only to be told check in was 'after' 3 PM. I said I understood but had called in and spoken with the front desk. She apologized for the miscommunication, but no rooms were available. Ugh. The room was clean but the pillows (3 only) were awful and the sheets rough like sandpaper. There was only a thin blanket so I am glad I brought my own blanket from the car. There was no shower gel or shampoo in the bathroom - only to read on a sticker on the last day it was avilable at the front desk ON REQUEST. This was not offered at check in nor mentioned on the website. Nor was the fact that housekeeping was extra and on request. I was surprised to see the room was untouched when we got back from a long day out. Thank goodness we hung up all the towels. Overall the room was fine. The bed as not great and the pillows and bedding 'fine' but not great. The TV had no ability to connect to any apps or allow for streaming- big miss. Plus there was a napkin in the hallway of the stair way for over 36 hours. I ended up picking it up and throwing it out. It annoyed me too much. Plus there was missing pain on the bathtub/ shower which made it look run down. But, it was centrally located, close to the freeway and shopping and lots of easy parking. So you get what you pay for and it was ok! Thanks!

It had plenty of parking. Could use a touch of cleaning around the parking lot to look presentable. Front trash bin at the entrance of the building was over flowing. Friendly customer services, knowledgeable and very informative staff Receptionist. Spacious room with double queen size, plenty of storage and room for suit cases . Did have tiny roaches. A well size kitchen with decent refrigerator and freezer, electric stove and microwave available. The hallway did have a wierd moldy smell with a mix of marijuana.

Our carpet in the room all over was incredibly damp. It was gross walking in the room barefoot. The blankets were also wet. We got in around 10 pm and were too exhausted to make any changes and needed to be up for an early flight. We went down to get “breakfast” at 6:45, they were out of coffee and my son needed to take a prescription with water. I asked if there was any water and they said no, the closest store is a few blocks away. Our family just found it so bad it was comical and all we can do is joke about it now. I’m pretty sure they bought the positive reviews on here.

We stay here one night with elderly parents. The room and bathroom were super outdated. The only good part about for this stay was very convenient distance from all must see location in LA. They has super Walmart in same parking lot.

This was barely a step up from a hostel. Puddle Of some mystery liquid in the “lobby” Elevator felt and sounded perilous… then at 1.30 in the morning someone started yelling and slamming something or someone repeatedly against the wall.. shaking the entire room. Others began banging on their own walls to protest. I waited for bullets to fly through the walls as I sweated in the locked at 74 degreed temp controlled room. Left at first light.

I booked for a non smoking room and the room smells cigarette when we go in. I complained and was transferred to the 2nd floor. The hotel looks so old. The hallway has a bad smell. When we checked to our new room there is no towels and shampoos. Pillows were not enough for us. No telephone and clock in the room which is very common to a hotel. The hotel doesn't have a baggage carrier available. I will not come back here.

The room was dirty and it smelled. Elevator was broken and my husband and I have back issues and knee problems. We had to take our luggage up 4 flights of stairs.

My third time staying so I knew what to expect. Plenty of restaurants and shops in the same parking lot. Decent hotel for the price.

Room was okay. The plug ins were all uncovered. There was no phone. The room had tape and film over what might have been a vent at one time. The amenities were not stored in the room instead you have to ask for them and many of them were not available. There was a fire alarm which one of the long term residents said it was a weekly occurrence. You can slightly hear the airport. Location is great. Silva was super nice.

This is the worst experience in my life. First they want ID of my family member traveling with me, they never told me when I was checking in about no toilet paper or kleenex inside the room. Went down and they just told me sorry as a excuse they were running out on Sunday night. Filthy room. Next time I will check the stars giving to the place where I stay.