Quality Inn Burbank Airport

First the good stuff- friendly staff, clean room. Good shuttle to BUR. But the hotel failed at the fundamental thing - NO noise insulation - lots of loud road noise and incredibly loud noise from room to room - sounded like our neighbors were having a party in our room until 3 AM

I’ve seen several complaints about this hotel, and was hesitant, but my flight was delayed and this was the cheapest hotel close to the airport. I have to say, just stay here and save yourself money. The hotel is nice and upgraded. The bed was super comfy. We faced the freeway, but with the window closed, you wouldn’t even know. It was quiet. Bathroom is nice. 1 minor issue and maybe it can be fixed… the water pressure otherwise, definitely 5 star.

We traveled from NZ, our flight was disrupted (due to the global IT crisis). Sent a message via Expedia (12 hours before scheduled check-in) saying what happened and we'd still pay for the night we weren't there but we really needed to keep the booking. Communication was zero stars! No one replied. We PRE-PAID in full for our stay. When I tried to organise with the staff our pick up (weeks in advance) they said they don't pick up from LAX only Burbank, this was not mentioned anywhere that they only pick up from one airport. When I asked for other options on how to get there (because locals would know best) - they ghosted me. On arrival, we went to check-in with Quality inn and were told by reception they re-sold our room, gave no other options and no refund. They also said no one communicated with them - when I have proof that we've had communications going back and forth already and that I'd messaged them in the same way to tell them about the flight delay. We were also welcomed by the most jarring sight in reception with water leaking from the roof and a sad looking "breakfast nook". We were stranded in a different country and left to figure things out by ourselves and had lost almost $1300.00 and had to pay for another hotel. Sleep deprived and stressed we travelled to get an international sim for our phone and managed to call our insurance and we then booked at the Hotel Burbank for the same price point and much better quality! Zero stars Quality Inn Burbank Airport.

Reasonably priced hotel that’s close to the airport. They have a free shuttle (5:30am is earliest pickup for airport), but they will call a complimentary Uber for you if need to get to the airport before 5:30am. I didn’t find out until I reserved one and paid a LOT for a 1 mile ride. Just letting everyone know so you can save some money! Rooms were very clean; staff was friendly. Limited dining though.

Last minute reservation & needed to stay by airport, was reasonable and surprised to see the room had some updates which not the Hilton but very nice, only complaint is bed was not a queen looked & felt like a full size or small queen but overall was happy The service was hands down! The gal working late to check us in was pleasant and checked us in quickly & gave me a banana cuz I was starving The gal in am was above & beyond helpful & helped us asap for a shuttle & offered breakfast items….she was way too talkative but we didn’t mind because she was attentive We didn’t have the to go breakfast but did grab a couple snacks for the road I can’t say much for the area since we were in late and left early

Their airport shuttle is not available at all times. The shuttle is available after 4pm. They don’t have hot breakfast but they do have frozen breakfast sandwiches, yogurt and etc. They have washer and dryer but don’t waste your money. Machine doesn’t properly wash your clothes and dryer doesn’t even heat up. Besides all that if you looking for a place to stay and go out and have fun with no worries, stay at the Quality Inn is the spot. The room are clean with microwave and refrigerator provided and the beds are so comfortable.

Convenient and Close to the airport

Clean modern room, great staff at check in, nice grab and go breakfast. The exterior and location are what you would expect for this price, but convenience to the airport can’t be better.

Rooms open to outside, which is near a highway as well as the Burbank airport so sirens and overhead planes don't make for a restful sleep. The rooms were clean and comfortable. The floors were nice - a grey wood-like laminate BUT need to be mopped on a regular basis because my feet were filthy after walking barefoot. White socks turned gray! Also, free breakfast was pretty bad.

Proximity to airport is great. And there is food and convenience store right across the street.