Residence Inn by Marriott Los Angeles Burbank Downtown

Staff was friendly and courteous. The complimentary breakfast was fine for what it was. Easy to find parking. Overall, good value for what I paid.

Near to airport

Great property clean , comfy bed , friendly staff . One down fall no real pet relief area . I travel with 2 small Yorkies and the only grass was next to a very busy street . They need to install some turf or grass at the back of the parking lot which is much quieter .

Jorge made the check-in process (& our stay) extremely pleasant. We will definitely stay at this hotel & location each time we visit California. The rooms are spacious & clean. Have breakfast and a safe parking are was KEY for us! Location is perfect. Thank you!

It would have been nice to have the parking fee included with our stay.. but overall experience was good .

Nice hotel. Excellent location and easy parking. Needs some updated information signs in the elevators. Signs directed us to the pool, yet the pool was empty. Wasn’t told by the desk clerk at check-in that the property doesn’t have ice machines. Looked all over, only to call down to the desk for assistance and was told ice was available at the desk only. A little frustrating. With that being said, this is still a great property and will definitely stay here again.

Breakfast has deteriorated! Cereals obviously bought in bulk at Dollar Store. Hot offerings the same (scrambled eggs, tough sausages links/patties or prepackaged breakfast biscuits). Only the coffee was acceptable. Cleaning only every other day, though this seems to have become “industry standard”, is unacceptable considering the prices charged. In room advertised happy hour was nonexistent (do it or remove in room card)! All in all we will probably be looking elsewhere for lodging when traveling!

Really close to Burbank airport. A few nice restaurants within walking distance. The staff were friendly and helpful.

Stayed here for a week with my kids and it was perfect. Convenient and close to everything, and walking distance too. Location was clean, staff was friendly, and pool was great for kids too. Loved the convenience of having a kitchen for my kids but they did offer free breakfast which was also pretty good. Had a small reservation misunderstanding due to overnight C/S rep but manager fixed the issue right away. Was grateful for that as i had just spent 9 hrs at airport overnight due to connection weather delays. Definitely recommend and will definitely stay here again whenever in the area. Thank you for a pleasant stay!

My family and I arrived at the property on April 21st to check in at 3:00pm. Upon arrival (after a 6-hour drive) the lady at the front desk told us that the room would not be ready until AT LEAST 4:00pm. I told her that when I paid it said it would be guaranteed and ready by 3:00pm and she said theres nothing she can do. After checking in to our room we left out suitcases freshened up and left. We came back past 10:00pm at night and immediately put the kids to sleep. My husband and I noticed that there were tons of mosquito looking bugs flying all around the apartment and tried to kill as many as possible. We found them in the bed, kitchen and all over the cielings of the rooms. I called downstairs and the manager let me know that she would have someone come up and look at it tomorrow and if they couldnt fix the problem they would switch our room. Someone came the next morning and offered to spray a bug spray around the room (not safe for children) and I refused as I have two small kids (one with asthma). The manager called me again at night to let me know that the maintenance came up again and looked and could not find any insects so she couldnt do anything for me. That night, we found more and they were infact not gone. At this point, we were so tired of fighting with the front desk and them doing nothing so we figured we would deal with it when we got back. I took pictures and videos of the bugs and have them available.