Courtyard by Marriott Charlotte Airport North

The front desk staff was amazing! I was there because of a last minute flight cancellation. Got much needed rest in a great room.

The hotel was under renovation, but was comfortable and clean with very helpful staff. Did not know we had to pay for parking until I received the bill via email.

We booked standing in the airport when we missed our connecting flight. It was great to be able to find a close hotel. The Marriott brand is usually a good choice. The hotel needs renovations. The elevator didn't work so we had to use the stairs. The main living/sleeping area was ok but the thermostat was set in Celsius and we couldn't change it. The bathroom really needed work. The sink area wasn't really clean. It looked like coffee had been splashed on the wall and wasn't wiped off, ever. The bathtub/shower grout wasn't very clean and the dispenser for the bath gel/shampoo etc was missing and the glue and caulking were still left on the tile. The products were set on the side of the tub.

Nothing spectacular, had to pay for Internet and parking. Stingy with towels and trash bags. I don't feel that Bonvoy members should have to pay for Internet and Parking.

We love saying here when we fly out of Charlotte because it is so close to the airport and we can long term park here and just get shuttled to the airport.

Super convenient location—stayed overnight due to canceled flight. Cleanliness was subpar. Ants everywhere, mold & mildew all over in shower

I had to call three times to get someone at the front desk to answer for a pick up from the airport. Unacceptable. My room smelled like cigarette smoke after ten pm. It came thru the cracks in the door from the hall. This is a non smoking facility. Unacceptable. The food and service at the Bistro were exceptional.

For staying one night and flying out early in the morning, it was fine but the hotel is in desperate need of a redo! Pillows were lumpy and not comfortable at all.

The airport transfers even if free and called the hotel for a heads up won't matter. The staff said call on the exact time you arrive at the airport. However I explained im calling ahead of time since I do not have US Simcard and I am travel internationally, the reply of the guy was 'too bad for you'. On my check out, I asked where's the car to drive me back to airport, the lady said, oh you missed it. So I asked, can you please call for a taxi for me instead, she said, you need to do that yourself. This is Marriott. The rooms were old school. The bed linens have stains, the pillows were dishevelled. Again. This is Marriott. I am always checking in a Marriott brand but this was the worst experience. Basically you check in, and manage everything yourself, you ask for help, ain't there job. It is highly disappointing.

Convenience t airport